LPN, Customer Service Center

CSC LPN Position

The CSC LPN is responsible for assessing documents from hospitals, physician's offices and facilities and entering complete and accurate information in the client's charts. The CSC LPN works closely with the CSC RN and CSC RN Team leader.

Performance Responsibilities and Standards:

Promote continuity of care for referred clients:

1. Document all necessary information provided by the referral source into the client's electronic medical record
2. Answer inquiry calls from clients, families, physician offices, community agencies and insurance companies.
3. Update referral information as appropriate
4. Perform coding review with proper training

Promote quality assurance as it relates to home care planning:

1. Participate in quality improvement activities related to home care planning and coordination.
2. Adhere to quality standards including the confidentiality of client information.

Other expectations:

1. Promote positive relationships among referral sources, patients and families
2. Identify problems and report to CSC RN or CSC RN Team Leader
3. Provide excellent customer service
4. Attending meetings and conferences as required
5. Perform all other duties as assigned.

Requirements:

1. Graduate of an accredited licensed practical nursing program with current New York State Licensed Practical Nurse registration.
2. Skills necessary include excellent computer, verbal, and written communication skills.
3. Excellent organizational skills with the ability to prioritize multiple tasks.
4. Excellent customer service both internal and external customers.
5. Able to communicate effectively in English, both verbally and in writing.

Physical Requirements:

• Ability to sit or stand at a desk 90% of the day
• Visual/hearing ability sufficient to comprehend written or verbal communication
• Ability to express self verbally and in writing
• Must be able to engage in real-time phone communication with clients, caregivers, and providers as a core job function.
• Frequently uses a laptop computer to enter orders and obtain product information
• Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids

Compensation & Benefits:

Competitive Salary [This position is an H07 non-exempt position with a min-max rate of: $21.36- $26.70/hour] with:

• Retention bonuses
• 401 with generous Employer match
• On-Site Gym (free for all employees)
• Medical, Dental, Vision plans
• Tuition Reimbursement for BSN after 6 months of employment
• Exceptional work/life balance - no rotating shifts
• Partially funded HSA
• Employee Recognition Platform
• Paid Time Off, Holidays, and Extended Sick Leave
• Short/Long term Disability
• Employee Assistance Program (EAP)
• Much More!

About Nascentia Health:

Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen