AV Support Specialist

AV Support Specialist

We are seeking a skilled professional to provide top-notch audio/visual support for our conference rooms and events. This role requires hands-on experience with AV technologies and the ability to troubleshoot and manage equipment efficiently.

Required Skills & Qualifications

• 5-7 years of experience in Desktop Management - Infrastructure Services (IS)
• Experience with Crestron Audio/Video device setup & support
• Proficiency in Teams conferencing setup and Zoom setup & support
• Strong knowledge in ITIL process and ITIL Certification
• Prior work experience at client or in client's Industry
• Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Strong communication skills
• Good understanding of Audio/Video technologies
• Good experience with end-user and deskside support

Day-to-Day Responsibilities

• Provide white glove support onsite for Audio/Video solutions at conference rooms for larger events, meetings, and webinars
• Perform installation, configuration, and troubleshooting of Audio/Video devices, conference rooms devices, Windows devices, and Teams/Zoom conferencing solutions
• Manage connectivity tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams, and supporting meetings or event durations
• Replace faulty or damaged equipment components, such as hard drives, power supplies, or network cards
• Conduct physical maintenance tasks such as rack and stack operations and equipment labeling
• Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections, and communication links
• Maintain an inventory of equipment, track serial numbers, and manage spare parts
• Perform on-site troubleshooting tasks, such as verifying power and network connectivity, checking indicator lights, or physically inspecting devices
• Perform asset management and Audio/Video testing on conference rooms and prep the rooms 1 hour before events or meetings

Company Benefits & Culture

• Competitive salary package
• Opportunities for professional development
• Inclusive and dynamic work environment