IT Support Technician

Metro Vein Centers is a rapidly growing healthcare practice specializing in state‑of‑the‑art vein treatments. Our board‑certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states , and still growing, we’re building the future of vein care—delivering compassionate, results‑driven care in a modern, patient‑first environment. We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry. About the Role We are looking for a hands‑on IT Support Technician to join Metro Vein Centers’ growing IT team, based onsite at our Michigan HQ. This is a new position created to bring dedicated in‑person IT support to our MI and surrounding clinic operations. As the onsite IT resource at HQ, you will be the primary face of IT for corporate staff and a key point of contact for surrounding clinic support. You will handle day‑to‑day troubleshooting, manage device deployments, support onboarding and offboarding workflows, IT inventory, ensure clinic technology runs without interruption, and contribute to organizational IT projects. What You’ll Do Provide in‑person IT support to corporate headquarters staff in West Bloomfield and surrounding Michigan, Illinois, and other surrounding clinic locations as they open. Serve as the primary onsite point of contact for hardware, software, and connectivity issues. Configure, image, and deploy workstations, laptops, printers, and peripheral equipment. Manage user onboarding and offboarding, including account setup, device provisioning, and day‑1 IT orientation. Manage support tickets, maintaining SLA compliance and documentation standards. Assist with MDM enrollment, compliance monitoring, and patch management. Assist with setup and future support for new clinic openings. Conduct user training on IT tools, security awareness, and self‑service portal usage. Coordinate with the network and security teams on escalated issues and IT projects. Maintain accurate inventory of IT assets. Adhere to HIPAA requirements and internal data security policies. Other related IT support duties as assigned. What You’ll Bring 2–4 years of experience in IT support, helpdesk, or desktop support. Experience supporting users in a multi‑location or clinical environment preferred. Strong working knowledge of Windows and/or macOS. Familiarity with Google Workspace. Basic understanding of networking: LAN, Wi‑Fi, VPN, DNS. Experience with device management. Excellent customer service, communication, and organizational skills. Ability to prioritize and manage multiple issues in a fast‑paced, patient‑driven environment. Ability to travel up to 80 % across clinic locations as required. Self‑motivated with the ability to work independently and manage time effectively in the field. Valid driver’s license and reliable transportation. Preferred Skills Experience working in healthcare or regulated environments (HIPAA). Familiarity with EMR/EHR systems. Experience with IT ticketing systems. CompTIA A+, Network+, or equivalent certification. Experience supporting clinic or medical office technology. Benefits to Support Your Well‑being & Lifestyle Full‑time team members at Metro Vein Centers are eligible for: Medical, Dental, and Vision Insurance 401(k) with Company Match Generous Paid Time Off (PTO) + Paid Company Holidays Company‑Paid Life Insurance Short‑Term & Long‑Term Disability Insurance Employee Assistance Program (EAP) A collaborative, mission‑driven culture focused on delivering exceptional patient care Compensation for this role varies based on years of experience, skill set, and alignment with position requirements. Compensation: $55,000 - $65,000 USD Metro Vein Centers Difference Healthy legs. Happier lives. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well‑being. From the first conversation to the final follow‑up, every patient interaction reflects our commitment to compassion, expertise, and trust. A team united by purpose. Our values guide everything we do: Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for. Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. A Can‑Do Spirit – We meet every challenge with positivity, flexibility, and problem‑solving energy. Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes. Commitment to Growth – We invest in our people, fostering advancement and professional development at every level Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here. #J-18808-Ljbffr