Customer Service Representative
City Personnel
Job Description
Job Description
We are working with The State Of Rhode Island to hire a Customer Service Representative to provide top-tier consumer support for the Public Utilities Commission.
This position is ideal for an individual who excels at clear communication , effortlessly manages consumer inquiries regarding utilities , and is eager to enforce consumer protection rules across electric, gas, water, telephone, and cable utilities.Compensation
$22 per hour, 35 hours per week
Key Responsibilities of the Customer Service Representative
Receive and respond to incoming public correspondence via telephone, letter, or email to answer billing and general service questions.
Receive and investigate consumer complaints against municipal and public utility companies.
Explain applicable rates for all regulated utilities clearly to customers.
Plan, schedule, organize, and conduct informal and formal evidentiary hearings. Maintain full responsibility for ensuring hearings are conducted in a fair and orderly manner.
Prepare written reports, recommendations, and formal findings concerning evidentiary hearings.
Act as the primary agency consumer and utilities contact.
Qualifications of the Customer Service Representative
Experience must include employment in a responsible position involving customer service techniques, strategies, and approaches. An equivalent combination of education and experience that is substantially equivalent will also be considered.
A working knowledge of the rules and regulations developed by the PUC pertaining to consumer protection is highly preferred.
Demonstrated ability to communicate effectively and deal courteously with the public. Proven ability to resolve consumers' concerns and complex utility problems efficiently.
Ability to fully understand and carry out written and oral directions from superiors.
Formal education requirements include graduation from a senior high school, or a substantially equivalent combination of education and experience.
Candidates who are Bilingual in Spanish are encouraged to apply.
Submit your resume today for immediate consideration!
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Please Note: City Personnel offers extended interview hours from 7 am-7 pm upon request
Join a Top Workplace in Rhode Island!
Recognized as one of The Providence Journal’s Top Workplaces , City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For 20 years, we’ve been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts.
At City Personnel, we don’t just match talent with opportunity. We invest in your growth and well-being. When you work with us, you’ll enjoy:
Dedicated Career Coaching to help you with resumes, interviews, and career planning.
Referral Program that rewards you for helping others find great opportunities.
Temp Employee Benefits: Paid Sick, Holiday Pay, Health Insurance, Weekly Pay
City Personnel isn’t just a staffing agency. It’s a team that values you, celebrates your wins, and helps you succeed every step of the way.
Ready to take the next step in your career?
Apply today and experience why we’ve been voted a Top Workplace in Rhode Island!
Contact us today at View phone number on ziprecruiter.com to find your perfect job match!
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