Patient Services Rep

Acton Medical Associates OpportunityExplore opportunities with Acton Medical Associates, part of the Optum family of businesses. Acton Medical Associates provides exceptional primary care for adult and pediatric patients. Our team of dedicated physicians and skilled professionals deliver personalized, top-notch support to every patient. With a focus on integrity and trust, we foster a care experience that brings confidence to patients and their families. Through our collaborative environment and commitment to clinical excellence, you'll have the opportunity to make a meaningful impact while growing your career. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.Patient Services RepresentativeThe Patient Services Representative takes care of the beginning and end of the appointment process for the patient. This position is vital to giving the patient the proper service and treatment they deserve as soon as they walk into our facility. In this role, the Patient Services Representative represents Acton Medical Associates, P.C. in a professional and courteous manner, greets the patient, verifies insurance, confirms patient demographics, accepts co-payments and makes follow-up appointments if necessary. These are just some of the important responsibilities the Patient Services Representative has to ensure our patients enjoy the best healthcare experience possible. This position requires excellent communication, phone and computer skills and the ability to multi-task.Primary Responsibilities:Works full time, on site, to support the needs of the department and of AMA-PCMaintain a high level of professionalism and provide excellent patient servicingEnsure that all necessary paperwork is ready for the day's appointmentsVerify the patient's demographic information; check and scan insurance cards. Confirm that HIPAA information is filled out properly and up to dateCollect and correctly post co-payments to the patient's account. Balance deposit dailySchedule urgent care/same day and future appointments according to the physician protocolsCheck patient's insurance eligibility for all same day appointments prior to their arrival using the necessary web sitesConfirm all patient appointments according to the automated call report provided to each floorSchedule appointments and enter referral requests from patient calls, the patient portal and faxes received from physician officesProcess referrals and obtain prior authorizations for MRIs and CT scans per insurance requirementsComply with HIPAA & PHI (Protected Health Information) Regulations at all timesOther duties as assigned by the Patient Services Manager or SupervisorYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High school education or general degree (GED) or 1+ years related experience in the medical field or equivalent of education and experienceMedical receptionist experience and/or background. Public contact experience may be substitutedPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.