Assistant Business Manager

Assistant Business Manager

At Petfolk, we're reshaping veterinary care by combining exceptional medicine with a connected, modern experience for pets, their families, and the professionals who care for them.

We're looking for an Assistant Business Manager to join our Midlothian Pet Care Center! This is a unique opportunity for an experienced Veterinary Technician or Veterinary Assistant who is ready to take the next step in their career by combining hands-on patient care with operational leadership.

As an Assistant Business Manager, you'll play a critical role in the success of the Pet Care Center by supporting daily operations, coaching and developing teammates, driving clinic performance, and serving as the on-site leader when the Business Manager is away. At the same time, you'll continue working alongside the medical team, delivering excellent patient care and leading by example on the clinic floor.

If you're passionate about veterinary medicine, team development, and creating exceptional experiences for pets and their people, we'd love to meet you!

Why Join Petfolk?

• Leadership Development: Gain hands-on experience in clinic operations, team leadership, and business management while continuing to strengthen your clinical skills.
• Work at the Top of Your Skillset: Continue utilizing your technical expertise while helping shape workflows, mentor teammates, and improve clinic performance.
• Modern Veterinary Medicine: Work with advanced technology, streamlined systems, and digital tools designed to support exceptional care and efficiency.
• Collaborative Team Culture: Join a team built on trust, transparency, mentorship, and a shared commitment to excellence.
• Growth Opportunities: This role is designed as a development pathway for veterinary professionals interested in expanding into operational leadership.

What You'll Do

Clinical Leadership

• Deliver high-quality patient care, including diagnostics, treatment support, surgical preparation, and anesthesia monitoring
• Assist with radiology, dentistry, laboratory diagnostics, and medical documentation
• Educate pet parents on treatment plans, medications, and preventive care
• Promote Fear Free and low-stress handling techniques
• Lead by example through strong technical skills and medical excellence
• Support training and development of Veterinary Assistants and Veterinary Technicians
• Champion Petfolk initiatives and help drive key clinic performance metrics

Operations & Business Leadership

• Support daily Pet Care Center operations and serve as the acting clinic leader when the Business Manager is unavailable
• Facilitate team huddles and help manage daily appointment flow
• Monitor clinic performance metrics and support operational improvements
• Assist with staffing coordination, scheduling adjustments, and workflow management
• Address client concerns with empathy, professionalism, and accountability
• Support inventory management, facility readiness, and regulatory compliance
• Help maintain a clean, organized, and welcoming environment for pets, clients, and teammates

Team Development & Culture

• Provide coaching, mentorship, and real-time support to teammates
• Reinforce Petfolk standards, SOPs, and service expectations
• Assist with working interviews, onboarding, and team training
• Foster a culture of accountability, collaboration, and continuous improvement
• Help create an exceptional experience for every pet parent who walks through our doors

What We're Looking For

• 3+ years of veterinary experience in a clinical setting
• Previous clinical leadership experience required
• Strong technical skills and confidence in patient care, diagnostics, and anesthesia support
• Excellent communication and interpersonal skills
• Ability to coach, mentor, and motivate teammates
• Comfortable balancing clinical responsibilities with operational leadership
• Adaptable, proactive, and solutions-oriented
• Fear Free Certification is a plus

What You'll Get

• Generous PTO to support rest and personal time
• Paid Holidays with no on-call or overnight shifts
• Medical, Dental & Vision Insurance with multiple plans and generous employer contributions
• 401 (k) with employer match to support your long-term financial goals
• Life & Disability Insurance for added peace of mind
• Continuing Education Support for credentialed staff, with annual stipends and paid time off to help you grow your skills and stay at the top of your field
• Fear Free Certification at no cost to you
• Figs Scrubs Provided so you feel confident and comfortable
• Employee Discounts on Petfolk services, food, and medications for your pets

Join a Team That's Changing the Game

At Petfolk, we're creating a better future for veterinary medicine built on compassion, innovation, and connection. If you're ready to grow your career, lead a team, and make a lasting impact on pets and their families, we'd love to hear from you!

Apply today and help us redefine what's possible in veterinary care!