Delivery Lead / Program Manager

Job Description ustwo is seeking an experienced Delivery Lead / Program Manager to join our New York studio on a permanent basis. Globally we’re a small and supportive community of Delivery professionals across London, New York, and the Nordics, and we’re looking for a versatile and passionate Lead to grow that community with us. We’re known for delivering exceptional digital products in close collaboration with our clients, supporting the full product lifecycle from early‑stage discovery through to live product optimisation. This role is at the top of our Lead tier, designed for someone with the technical instincts and strategic awareness to operate with a high degree of autonomy. You’ll be embedded in complex digital product engagements spanning discovery, design, and engineering, and you’ll bring a product mindset and the instinct to ground decisions in evidence rather than assumption. So, if you’re comfortable leading cross‑functional teams through complexity, know how to keep people aligned around outcomes, bring a pragmatic approach to delivery, and care deeply about helping teams do their best work together, then this is the role for you. Job Requirements Execution and delivery ownership: You get things done. You stay close to timelines, progress and blockers; facilitate planning across different horizons, and keep the team focused on and aligned around clear outcomes. You communicate honestly with teams and clients, hold people to what has been promised, and stay calm when things get difficult. Job Responsibilities Agile/Lean ways of working and mindset – You know how to create the conditions for teams to do great work together. You have deep experience with Agile and Lean ways of working, but you are pragmatic rather than dogmatic in how you apply them. You help teams plan, learn and adapt, and maintain momentum. And you know when to facilitate, when to coach, and when to bring more structure and stronger decision‑making. Product mindset and value delivery – You care about whether the work creates real value, not just whether it gets delivered. You help teams and clients stay focused on the outcomes they are trying to achieve, use evidence to guide decisions, and bring a clear value lens to prioritisation, scope and trade‑off conversations throughout the project. Facilitation – You are confident designing and facilitating kick‑offs, health checks, workshops, and ceremonies. You know how to get a room to arrive at a decision and rally a team around a plan. Stakeholder relationships – You build real trust with senior client stakeholders. You align expectations early, empathise with the pressures they are under, and handle difficult conversations with honesty and diplomacy. You model what a good client partnership looks like for the people around you. Commercial awareness – You understand the financial dynamics of running client projects. You track margin, spot risk early, and surface trade‑offs clearly so the right people can make informed decisions. You make sure nothing catches anyone by surprise. Strong PMO fundamentals – Team logistics, resource planning, budget and progress tracking, risk management, RAID logs. You do these well and without fuss, and you are comfortable with the tooling and reporting standards expected at programme level. Team dynamics and coaching – You know what high‑performing teams look like and you have the tools to get a team there. You bring a coaching mindset to your leadership, you champion honest feedback, and you are comfortable addressing conflict when it arises. Technical fluency – You can sit comfortably in technical conversations without needing to be the most technical person in the room. You understand enough about architecture, dependencies and technical trade‑offs to ask useful questions, spot delivery risk early, and help the team make good decisions. Cross‑functional knowledge – You understand how great digital products get made across design, engineering, product and research. You know what each discipline needs to do its best work, where collaboration can break down, and how to keep the whole team moving together towards the same outcome. AI literacy – You use AI tools as part of how you work, thoughtfully and not reflexively. You understand their limitations and you apply them in ways you would be comfortable explaining to a client. You actively explore how AI can improve operational clarity, team efficiency and decision‑making in service of better project outcomes. Continuous improvement – You are always looking for ways to improve how the team works and delivers, and you seek feedback on yourself as actively as you give it to others. Generous team energy – You bring calm, positive energy to the work, lift the people around you, and help make the day‑to‑day feel collaborative and enjoyable. Job Benefits Location This role is based in our Brooklyn studio at 20 Jay Street. We have a hybrid policy: you’re required to be in the studio on Tuesdays and Wednesdays, and you can choose between studio or remote work for the rest of the week, so we would require you to live a commutable distance to the studio. You occasionally might be asked to meet clients or other ustwo teams so you should also be able to travel from time to time. Compensation & Benefits The base salary range for this full‑time role is between $155,000 and $180,000. The actual salary amount within this range will depend on the candidate’s experience, skillset, market knowledge, and the salaries of current employees in similar roles. We benchmark our salaries regularly against competitive market data, so these ranges are subject to change. Full‑time employees also qualify for ustwo’s Profit Share Scheme, in which the studio group shares up to one‑third of operating profits with all employees, subject to hitting certain safety thresholds and targets. All full‑time employees are eligible for the following benefits: Fully paid Medical, Vision, and Dental coverage 401k with up to 5% company matching 20 Days PTO Up to 15 additional closed days per year, including the last week of the year Hybrid working model Transit and Health FSA programs Citibike membership One Medical and Talkspace memberships 16 weeks of paid parental leave Annual Learning & Development Budget Monthly Wellness & Cell Phone Contributions ustwo is committed to making a measurable positive impact on people’s everyday lives. We are an equal opportunity employer and value diversity at our company. We believe diverse teams help us make better products and we actively hire for cultural growth. We welcome people of all ages, stories and backgrounds. We provide everyone with equal access to professional development. #J-18808-Ljbffr