CSR / Dispatcher

Soo Hipp Plumbing and Drains

Job Description

Benefits:

401(k)
Bonus based on performance
Free food & snacks
Health insurance
Vision insurance

CSR / Dispatcher (Dispatcher-Heavy) – Full Time “Service with a smile, the Hippo style!” ????

Are you an experienced, organized, and energetic dispatcher who knows how to keep a plumbing team moving efficiently and customers feeling taken care of ? If you thrive in a fast-paced environment, love multitasking, and bring friendly hippo energy to every conversation — we want you on our team!

We are a family-oriented plumbing company that believes in teamwork, excellence, and outstanding customer experiences. If you're looking for a place to grow, feel valued, and be part of a supportive crew… welcome to Soo Hipp Plumbing.

Position Details

Role: CSR / Dispatcher (majority dispatching)
Schedule: Full-Time, 30–40 hours/week
Hours: 9:00 AM – 5:00 PM
Location: In-office (not remote)

What You’ll Do

Answer inbound customer calls with friendliness and professionalism
Book jobs accurately using ServiceTitan or Housecall Pro
Dispatch technicians based on skillset, schedule, location, and urgency
Manage the tech capacity board daily
Send appointment confirmations and follow-up messages
Take payments and assist with invoicing
Make outbound calls for memberships & maintenance reminders
Follow up on open estimates and pending approvals
Assist with customer recovery calls and review management
Contribute to a smooth, organized office workflow

Requirements

2+ years of experience in dispatching or CSR within the trades (plumbing or HVAC required)
Experience using ServiceTitan or Housecall Pro
Strong multitasking and time-management skills
Comfortable working in a fast-paced environment
Excellent phone voice with a friendly, warm presence
Strong computer skills and the ability to learn quickly
Must be detail-oriented, a strong communicator, patient, coachable, and a natural problem solver
Family-oriented values and a desire to support a positive team culture

Benefits

Paid Time Off (PTO)
Paid Holidays
Medical & Dental Benefits
Bonuses
Supportive, family-oriented team environment
Growth opportunities as our company continues expanding

???? Why Join Soo Hipp Plumbing?

We don’t just fix plumbing — we deliver Hippo-style service : kind, reliable, upbeat, and committed to excellence. You’ll join a team that celebrates wins, supports each other, and takes pride in serving the community.

If you want to be part of a company where your skills matter and your energy makes a difference, apply today!

Apply

Vacancy posted 4 days ago

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