Property Manager - Multifamily Residential

Job Description

Job Description

About Basin Street Properties

Basin Street Properties is a fully integrated real estate development and operating company committed to creating superior tenant experiences and enduring relationships. A win-win philosophy drives everything we do. When we serve our tenants well, they're productive, our investors are pleased, and we all succeed. Established in 1974, we are one of Northern California's and Northern Nevada's most prominent investors, owners, and operators of commercial real estate. The company offers a broad range of real estate services, including development, property management, leasing, construction management, financial and asset management, and property acquisition and disposition. We own and manage more than four million square feet across Class A office, multifamily, retail, flex, and hospitality.

The concept of T.H.R.I.V.E. represents Basin Street Properties' core principles - Trust. Honesty. Respect. Integrity. Values. Excellence. Our approach expresses the values and philosophy by which we operate. We are a growing company led by an experienced and highly motivated team. This provides an excellent opportunity for the right candidate to develop professionally and be part of an outstanding team.

Our Candidate Search

We are seeking an experienced and motivating Residential Property Manager to join our Property Management team. Ideal candidates should have previous experience overseeing a high-end multifamily community or small portfolio of multifamily communities. Candidates must be highly motivated, customer service oriented, and have a proven leadership ability to drive management and residential leasing operations. 

Job Description Summary

The Residential Property Manager is responsible for hands on supervising all phases of on-site operations including residential leasing, marketing, accounting, maintenance and tenant retention efforts to meet property goals. 

Essential Functions

• Operation of the property within the company financial guidelines and property goals
• Interpret and consistently implement policies and procedures through direct supervision, ongoing training, and leadership of property staff
• Management of vendor relationships and service contracts, capital improvements
• Physical inspections of the property to ensure curb appeal and marketability
• Efficient and timely leasing and financial reporting and administrative duties using property management software systems
• Responsible for the knowledge and implementation of leasing and sales methods, marketing plans and promotions
• Tenant retention efforts including implementing tenant retention programs, monitoring renewals, and amenity programs
• Property level accounting responsibilities including: timely rent collections, payables/receivables, bank deposits, budget preparation and management
• Ensure the highest level response to tenant inquiries, requests and grievances
• Maintain compliance with local, state, and federal Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other associated laws pertaining to Multifamily housing
• Oversee all aspects of the rental screening and move-in process, including lease and file review
• Timely processing of legal notices, delinquencies, security deposit itemizations, and collection accounts
• Lead property level marketing efforts including online rental listing, physical signage/banners, advertising, and promotions
• Keep informed of current market conditions and drive competitive pricing through market surveys
• Develop and maintain all leasing, occupancy and tenant retention objectives 
• Responsible for handling building emergencies
• Manage move-in/move-out inspections, facilitate unit turnovers and maintenance 
• Implement and uphold property rules
• Mediate tenant disputes
• Full-time position with weekend scheduling required for the duration of the lease-up period
• May perform other duties as assigned

Qualifications

• Understands, acknowledges, and practices Fair Housing and Landlord/Tenant law administration
• Able to maintain business operating systems and keep work flowing
• Deep understanding of leasing and financial goals, property maintenance costs, processes, and timelines to operate assets in the 
• Knowledge of residential leasing practices and enforcement
• Excellent overall communication skills (clear and concise speaking, active listening, and effective professional writing/communications, which includes spelling and grammar accuracy)
• Ability to maintain discretion and confidentiality at all times
• Computer proficiency with a strong knowledge of Microsoft Office Suite (Outlook, Word, Excel, etc.) and the ability to learn new business specific software programs as needed. Yardi experience is a plus.
• Strong interpersonal skills, able to effectively communicate in a professional manner with tenants, the public, vendors, all levels of management and staff while being flexible and collaborative while developing and building working relationships
• Self-starter and able to work independently, strong time-management, organizational, and proactive problem-solving skills
• Must be able to work in a fast-paced environment with multiple deadlines while adapting to changing priorities and demonstrate great attention to detail
• Maintains approachable, friendly demeanor while working with competing priorities and demands
• Understand and follow directions, able to give direction and delegate when needed
• Strong understanding of current market conditions and trends, marketing experience a plus
• Must be reliable, punctual, and have a pleasant demeanor

Education and Experience Requirements 

• Minimum 3+ years multifamily residential market rate experience, class A or lease-up experience a plus
• 5+ years related experience in real estate (office, retail, residential, mixed-use)
• Experience in and working knowledge of business/office administration/accounting
• Transportation and a valid driver license
• Knowledge of cost accounting helpful, hands on experience/knowledge a plus

Work Environment and Physical Demands

• Professional office environment using standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Active working role: standing, walking property, some sitting, administrative desk duties, and supply maintenance which will require the ability to lift files and supplies, open cabinets, bend, crouch, stand, and walk

Other Information

• Non-exempt pay classification.
• Full-time position.
• Regular business hours are Monday through Friday 8am to 5pm. 
• This position requires on-call work.
• Supervisory role.
• Minor local travel may be required.
• Must have unrestricted work authorization to legally work in the United States for E-Verify.
• Please provide salary requirements in order to be considered for this position.
• Full-time employees are eligible to participate in company benefits.
• Equal Opportunity Employer.

Other Information/Position Requirements

• On-Site Residency Requirement: Due to the operation and emergency response needed of this 112-unit community, residing on-site is a mandatory condition of employment.
• Housing Provided: A 100% complimentary, rent-free 2-Bedroom apartment is provided to the employee at no personal cost.
• On-Site Agreement: In alignment with California regulations, the selected candidate will be required to execute our standard Residential Property Manager Agreement upon hire. This signed agreement formalizes the rent-free housing structure as a condition of employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employment At-Will: Employment with Basin Street Properties is entirely at-will. Either you or the company may terminate the employment relationship at any time, for any reason, with or without notice. Nothing in this job description or during the interview process creates a contract or guarantee of continued employment. Any change to this at-will status must be made in an explicit written agreement signed by the Division President.