Software Systems Engineer

Software Systems EngineerOverall Purpose: Provide design, implement and support for all technologies related to client's Genesys Contact Center Voice infrastructure and applications. Experienced with Genesys CTI, Framework, Stat and SIP server technologies, routing strategies, T-Lib SDK, E-Services which include Interaction Server, UCS, Chat server and client.Roles and Responsibilities:Subject matter expert (SME) in all areas of the Voice and CTI technologies. Genesys Engage Design and Implementation Certification required.Has the ability to install Genesys applications and troubleshoot end-to-end voice and digital interactions, providing incident support as required on all managed Genesys platforms.Provide project and implementation support for all convergence technologies.Interface directly with Telecommunication CTX and peer teams on issues relating to acceptance and testing of the technologies previously described.Resolve or assist in resolving complex service problems for all Telecommunication and Vendor partner CTI solutions through multiparty conference calls with various work centers, local access providers, internal/external customers and equipment vendors.Skill must include administrative work knowledge of RedHat Linux, Oracle Databases, PL/SQL, Perl, Python, NodeJS and has the ability to create scripts in Perl and/or Python and setup cron jobs.Overall Purpose: The Set Top Box (STB) Software Systems Engineer is the bridge between the technical and business worlds, chartered to shape DIRECTV's next generation video delivery platform.Roles and Responsibilities:Must have ability to break down complex software concepts into the core components. And translate these software concepts into well-written technical system specifications and functional requirement documents. The results of this work defines innovative new features that drive the software development process at DIRECTV's STB software engineering department.Create STB software specifications and requirements specifications that define how new STB software features shall work.Provide creative solutions to challenging technical problems.Define overall STB system design and solution.Contribute technical analysis for end-to-end system requirements, design and interface specifications.Provide complete system specifications and API for STB software architects.Review and provide feedback on QA test plans and test cases.Review and prioritize project schedules on a weekly basis with management.Establish and maintain partnerships with cross functional groups.