Pharmacy Tech, Float - Community Pharmacies

Pharmacy Tech, Float - Community Pharmacies

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

Under the supervision of a registered pharmacist, performs a variety of technical and clerical duties allowable by law, while maintaining a favorable image of the pharmacy within the hospital and in the community.

Answers phones for the pharmacy department and directs calls to appropriate personnel

Maintains knowledge of the Hospital Credit and Collection Policy and other related policies

Prepackages, prepares, labels, and hands out prescriptions after they are checked by a registered pharmacist

Maintains cash registers, credit card machines, and reporting for cash transactions

Prepares daily deposits for the cashier's office

Bills and credits patient medications

Stocks inventory in Pharmacy

Routinely checks and removes outdated and expired medications

Delivers medications to patient care and ancillary areas and picks up new orders as scheduled

Files prescriptions and reports

Maintains the pharmacy in a clean and organized fashion

Enters outpatient prescriptions

Obtains and records patient drug histories

Triages orders, determines priorities, processes orders, and notifies the pharmacist as appropriate

Performs various calculations to determine the correct dose using weight

Identifies the appropriate product to process based on the prescription order

Triages insurance rejections and initiates prior authorization claims as needed

Uses appropriate pharmaceutical-medical terms, abbreviations, and symbols

Maintains a working knowledge of general chemical and physical properties of drugs

Compounding medications as per Minnesota Board of Pharmacy rules and regulations

Responsible for safe and careful handling of chemotherapeutic medications

Coordinates ordering and delivery of medications, supplies, and equipment to patients and clinical areas as requested

Completes intake process for mail service, specialty, transplant, and limited distribution pharmacy patients including new patient enrollment, insurance verification, and medication refill and delivery schedule

Documents in the EMR or other database applicable patient interactions according to specialty pharmacy practices

Performs patient tracking, processing of patient specialty medication claims, customer service, issue resolution and/or escalation

Requests and follows up on refill requests, processes Medicare and transplant claims and works on high level adjudicated claims

Performs other responsibilities as assigned including but not limited to: back up phone coverage, data collection, reporting, process improvement, and maintenance of patient education materials

Minimum Qualifications:

High School Diploma or GED

Current Pharmacy Technician Registration with MN State Board PTCB or ExCPT pharmacy tech certification within 1 year of date of hire, paid for by employee -OR- Current Intern License with the Minnesota Board of Pharmacy

Preferred Qualifications:

Computer skills

Knowledge of Pharmacy computer systems

Insurance and Billing Experience

Experience working with specialty medications in a health system setting

Graduate of an accredited Pharmacy Technician Program or a 240-hour employer-based Technician training Program or 1,000 hours of Pharmacy experience

Knowledge/ Skills/ Abilities:

Ability to communicate with other employees and public

Possesses strong interpersonal skills, is a team player, and promotes positive team environment

Excellent customer service skills

Demonstrates good decision making skills, problem solving techniques, and possesses the ability to prioritize multiple tasks

Ability to use a computer and associated programs

Ability to understand oral and written instructions

Ability to learn and apply pharmacy procedures and interpret prescriptions

Ability to apply basic math skills

Some skill in record keeping

Ability to use computer effectively