Paratransit Operations Manager

Hiring Immediately for Paratransit Operations Manager Transdev is proud to offer: + Competitive compensation $90,000 to $105,000/year Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 8 days + Holidays: 12 days; 9 standard and 3 floating + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. OVERVIEW: This position reports to the Director of Paratransit Services and is responsible for the daily management of paratransit services for persons with disabilities within Nassau County. They will assist the Director in developing and executing programs to improve service quality reduce costs, increase employee productivity, revenue and ridership. We seek a forward-thinking professional who can assume effective management of the Paratransit Department with the overall responsibility of daily operations in developing a program of safe and continuous improvement of paratransit services. RESPONSIBILITIES: + Provide direction to operators, dispatchers, schedulers, and safety supervisor. + Monitoring ridership and performance; coordinate daily operator activity and scheduling. + Respond to personal injury and vehicle accidents, completing on-scene investigations, and preparing/submitting corresponding reports to our insurance carriers and risk management team. + Administer service contracts and maintain relationships with contractors and the general public. + Knowledgeable in the application of labor agreements, work rules, policies, and procedures. + Provide timely, reliable, and effective written/oral reports; ensure that paratransit personnel adhere to operating and safety procedures, policies, rules/regulations. + Ability to analyze a variety of complex administrative problems to make sound recommendations for their solutions. + Establish and maintain working relationships with other officials, employees, labor and the public; understanding of sound fiscal financial principles. + Thorough knowledge of the basic laws, ordinances and regulations underlying the transit operation; comprehensive knowledge of Americans with Disabilities Act (ADA). + Conduct accident and operator investigations. + Investigating customer service complaints relative to safety issues and take corrective action. + Prepare documents and participate in union grievance hearings. + Developing and implementing operator safety awareness programs. + Other assignments as directed by the Director of Paratransit Services. QUALIFICATIONS: + College degree or the equivalent; + A minimum of three to five years of managerial experience in a paratransit environment; advanced computer skills; and experience with transit software programs (Trapeze). + Must have a proficient understanding of paratransit scheduling tasks. + Demonstrated ability to motivate personnel, communicate effectively, multitask and handle details, meet deadlines, work independently, facilitate cooperative liaisons; + Perform essential functions/duties/tasks, respond productively to change; maintain a professional in appearance, punctual, and reliable. + Possess valid commercial driver's license with P endorsement and a valid DOT medical card preferred. + You must be able to pass a drug test and a criminal background check. PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. + 70% of work is accomplished indoors and in air conditioned or well-ventilated facilities. + 30% of work is accomplished outside or in a vehicle. + Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of passengers and materials. + While performing the duties of this job, the employee frequently works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibrations. + Must be able to lift up to 75 pounds. + Must be able to operate the company vehicle without the use of DOT prohibited adaptations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. PRE-EMPLOYMENT REQUIREMENTS: + Must submit to drug testing and a background check About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. TransdevU.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Operations Management & Supervisory Job Type: Full Time Req ID: 8126 Pay Group: QSN Cost Center: 517 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.