Shift Leader

Job Description

Job Description

Summary

The Shift Leader is responsible and accountable for all Restaurant activities while on duty. The Shift Leader will work with the Restaurant Management Team to ensure all activities are consistent with and supportive of the Restaurant’s business plan. They will ensure all Team Members are performing their job responsibilities and meeting expectations.

Job Expectations

The Shift Leader performs Leadership, Management, and Organizational tasks while supervising fellow Teammates, monitoring their performance, to ensure they comply with company and safety policies, and delegate tasks appropriately.

Duties:

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities

Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination

Communicate to their immediate Supervisor when additional training guidance and practice is needed

Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity

Organize shift schedules for Team Members and monitor attendance, tardiness, and time off

Assign duties to specific Team Members based on role and skill level

Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success

Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions

Ensure Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements

Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.

Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms.

Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy

Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy

Are performance-oriented and performance driven; understand performance expectations and are aware of performance results

Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale

Communicate Team Member work performance to the Restaurant Management Team and appropriately address performance issues

Train new and current Team Members

Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team

Effectively plan, organize, and implement all daily operational routines and activities

Complete all required administrative duties and daily paperwork including required checklists

Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team

Establish an environment of trust to ensure honest, open, and direct communication

Role model and set a positive example for the entire Team in all aspects of business and personnel practices

Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities

Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed

Job Requirements:

Current student or high school diploma/GED preferred

Must be at least 18 years old and fluent in English

Certified in all stations following the DHC Training Program

Flexibility to work nights, weekends, holidays, opening and closing shifts

Ability to stand for long periods of time and work in a fast-paced environment

Ability to bend and stoop and lift 50 – 75 lbs comfortably

Ability to work in close quarters and around heat

Positive attitude while conducting all duties

Commitment to Guest satisfaction. Looks at Restaurant Operations from the Guest’s point of view

Effective communicator with co-workers and the Restaurant Management Team

Excellent organization, planning, time management, delegation, and problem-solving skills

Transportation & Accessibility:

Must have reliable transportation to work, a driver’s license and proof of insurance

Must have telephone or other reliable method of communicating with supervisor and co-workers