OnSite Specialist - Memphis, TN

Position Summary:

• Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

• Essential duties & responsibilities: (detailed description)

• Provides clinical surgical support by managing all relevant equipment.

• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.

• Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.

• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.

• Maintains knowledge base of equipment and disposable products through Stryker education training programs.

• Provide physicians and OR personnel with information on new and current products.

• Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.

• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.

• Accurately records and reports all surgical procedure information.

• Adheres to all Stryker and medical facility policies, standards and procedures.

• Analyze and resolve both routine and non-routine product issues expediently using independent judgment.

• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.

• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

• Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.

• Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)

Education & Special Trainings:

• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.

• Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal

Qualifications & Experience:

• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.

• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.

• The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.

• The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)

• The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.

• The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.

Physical & Mental Requirements:

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.

• Ability to remain standing and/or walking for an extended period of time.

• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).

• Excellent analytical skills.

• Excellent interpersonal skills.

• Excellent equipment problem-solving skills.

• Excellent time management skills with ability to use independent judgment and critical thinking effectively.

• Must be able to explain and generate detailed guidelines and procedures.

Scope of Work Summary

Operating Room Support:

The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations.

Core Responsibilities:

• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.

• Confirm equipment functionality and image routing prior to each procedure.

• Adjust camera, monitor, and device settings intraoperatively.

• Provide immediate troubleshooting of endoscopy and integration systems.

• Manage post-procedure breakdown and staging of all Stryker equipment.

• Clean/disinfect towers and components, restock consumables, and perform basic maintenance.

• Educate OR and SPD staff on proper use and troubleshooting of Stryker products.

• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).

Qualifications:

• Experience in OR technical support or surgical services.

• Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).

• Excellent communication and troubleshooting skills.

Sterile Processing Department – SPD:

Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.

Core Responsibilities:

• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.

• Perform in-line function testing (leak, sharpness, insulation, or power checks).

• Wrap and containerize sets for sterilization per IFU.

• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.

• Facilitate repairs, replacements, and instrument tracking per hospital protocols.

• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Certifications:

• CRCST required within 6 months of hire (per Stryker and state legislation).

• Ongoing annual continuing education required.

High-level Disinfection & Endoscope Management:

Manages transportation, reprocessing, and high-level disinfection (HLD) of flexible endoscopes and TEE probes per hospital policy and ANSI/AAMI standards.

Core Responsibilities:

• Transport used scopes and probes safely between procedural areas and reprocessing sites.

• Perform leak testing, manual cleaning, and automated or manual HLD.

• Validate and document all HLD cycles and labeling.

• Return processed scopes/probes to designated storage locations.

• Maintain communication with clinical departments regarding instrument availability.

Certifications:

• CER certification required within 6 months (or per state legislation).

• Ongoing continuing education required annually.

Case Cart & Inventory Management:

Supports daily surgical readiness by managing instrumentation, soft supplies, and case cart staging for scheduled and add-on cases. Works closely with SPD, OR coordinators, and service line leaders to ensure procedural efficiency.

Core Responsibilities:

• Pick and stage surgical case carts using surgeon preference cards.

• Document missing instruments and coordinate replenishment.

• Ensure all supplies and instruments are available prior to procedure start.

• Manage postoperative put-backs, restocking, and inventory accuracy.

• Track and communicate rapid turnover and trauma case needs.

• Support da Vinci or other specialized inventory processes, including RMA and par-level monitoring.

Qualifications:

• Familiarity with surgical supply chain or SPD workflows.

• Strong organizational and communication skills.

OnSite OR Liaison / Expanded Services Specialist:

Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals.

Core Responsibilities:

• Serve as point of contact for all OnSite service issues, escalations, and process improvements.

• Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW.

• Support da Vinci, Spy-Phi, and other specialty service lines as assigned.

• Lead in-servicing, data integration setup, and clinical collaboration.

• Assist with managing Stryker HUB, iSuite Media, and teleconference configurations.

Qualifications:

• Prior OR or SPD leadership experience preferred.

• Strong interpersonal and project coordination skills.

United States of America Pay Ranges:

• Puerto Rico : $13.69 - $19.02 USD Hourly
• USN : $21.58 - $29.20 USD Hourly
• US5 : $22.66 - $30.66 USD Hourly
• US10 : $23.74 - $32.12 USD Hourly
• US15 : $24.82 - $33.58 USD Hourly
• US20 : $25.90 - $35.04 USD Hourly
• US30 : $28.06 - $37.96 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.