Planet Fitness - IT Support Coordinator - Salem, NH

Salem, NH 16R Via Toscana, Salem, NH 03079-4844, United States of America The IT Support Coordinator will be responsible for supporting the Global Operations Team and monitoring the helpdesk system daily by addressing issues as they are received. Interacts with club employees to troubleshoot and resolve IT-related complications while providing excellent customer service and supporting Taymax standards. The Help Desk Technician will work alongside and supplement our IT Vendor/Managed Service Provider to provide peak season support and offload some of the requests. Candidate will work as a liaison and partner to our IT Vendor, escalating and triaging tickets. Position is based in Salem NH, with potential for the ideal candidate to travel 5-10% to assist in club projects as needed. Pay It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Key responsibilities of this role are as follows: Primary responsibility will be managing and responding to end user (club staff) help desk requests in our ticketing platform (Service Channel) Basic troubleshooting including: Desktop and Laptops (Windows) In-club Point of Sale (POS) and peripherals Telephony (VOiP) In-club AV including but not limited to, TVs, sound systems, in-club entertainment (cable, video systems/modulators) Level 1 networking support (with vendor assistance) Camera systems Microsoft Software and Services (Teams, OneDrive, Outlook, ect) Provisioning and troubleshooting Windows 11 Operating Systems (Azure Active Directory & Microsoft lntune/ Autopilot) including installing desktop applications. Assist with video footage requests/ investigations. iPad & MOM support. Project Management for single club installations/remediations. Clearly communicates technical solutions in a user-friendly, professional manner. Performs consistent follow-up with users to ensure complete resolution and user satisfaction. Onboarding and offboarding users . Hardware procurement, tracking and distribution. Identifies consistent themes with tickets to build process improvements, documentation, or communication as needed. In office support for users and technology . Analytics and reporting in IT ticketing system to show health of the business and current trends. Responsible for outward communication of IT information inclusive of updates to field leadership, building presentations, and sending out key updates. About Us Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax's corporate office is located in Salem, New Hampshire. With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax. Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Acc #J-18808-Ljbffr taymax