Automotive Service Writer/Manager

Customer service: Communicating with customers, understanding their concerns, explaining repairs, and obtaining authorization. Service advising: Reviewing inspections and repair recommendations and helping customers make informed decisions. Shop workflow: Coordinating vehicles, technicians, parts, and repair schedules to keep work moving efficiently. Technician management: Assigning work, monitoring productivity and quality, and helping resolve technical or workflow issues. Quality control: Ensuring repairs are performed correctly and vehicles are properly inspected before delivery. Estimating & sales: Reviewing estimates, presenting needed repairs, and helping increase the shop's average repair order and car count. Parts coordination: Working with parts suppliers to ensure the correct parts arrive on time. Financial performance: Monitoring labor sales, parts sales, gross profit, productivity, comebacks, and other key performance indicators. Employee leadership: Hiring, training, coaching, and holding employees accountable. Customer retention: Building trust and creating an experience that brings customers back and generates referrals. Safety & compliance: Making sure the shop follows applicable safety, environmental, and operational requirements. #J-18808-Ljbffr Ric Henry’s Auto Service