ServiceNow Technical Architect

ServiceNow Technical Architect

The Technical Architect provides technology direction, ensures project implementation compliance, and utilizes technology research to innovate, integrate, and manage technology solutions. As a Technology Architect, you will significantly contribute to identifying best-fit architectural solutions for one or more projects; you will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, participate in Sales and various pursuits focused on our clients' business needs. This role is considered part of the Business Unit Leadership team and may mentor Junior Architects and/or development team members.

Perficient is always looking for the best and brightest talent and we need you! We're a quickly growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

Responsibilities

• Provide ServiceNow architectural solutions and design guidance to project execution teams, ensuring scalable, secure, and best-practice implementations across the platform.
• Lead ServiceNow architecture assessments and develop target-state architectures, strategies, and roadmaps aligned to business and IT objectives.
• Define and maintain ServiceNow reference architectures covering ITSM, ITAM, CMDB, ITOM, HRSD (as applicable), integrations, and data models.
• Develop and maintain high-quality technical documentation, including architecture diagrams, solution designs, configuration standards, and governance guidelines.
• Partner with application developers, platform engineers, business stakeholders, operations leadership, and subject matter experts to understand current and future operational, reporting, and analytics requirements.
• Recommend and design modern ServiceNow-based technology stacks, including platform capabilities, integrations, and data strategies, and guide engineering teams through migration and adoption.
• Collaborate closely with customer IT operations and technology leadership to define future-state ServiceNow and analytics goals; design the supporting technical architecture and advise teams on efficient, scalable platform usage.
• Ensure architectural alignment with ServiceNow best practices, CSDM, CMDB health, & integration patterns
• Lead a workstream or act as a technical team lead, managing defined components of the project plan and ensuring architectural integrity throughout delivery.
• Apply strong analytical, process, and technical skills to deliver project outcomes in a self-directed manner and within defined scope.
• Provide architectural oversight related to AI-enabled ServiceNow capabilities, demonstrating a solid understanding of AI opportunities, limitations, and ethical considerations.
• Support governance, design reviews, and architectural decision-making to ensure long-term platform sustainability and extensibility.
• Willingness to travel as required to support client and project needs.

Qualifications

• 10+ years of overall IT consulting experience.
• 5+ years of experience in enterprise and solution architecture, including the use of industry-standard architectural frameworks.
• 5+ years of hands-on experience with ServiceNow implementations and support, including ITSM, ITAM, and CMDB.
• Strong experience and deep understanding of CMDB and CSDM concepts and best practices.
• Hands-on experience integrating external systems with ServiceNow using REST and SOAP APIs.
• Working experience with Glide API and JavaScript on the ServiceNow platform.
• Deep understanding of ServiceNow architecture, including MID Servers, CMDB, and integration frameworks.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution.
• Familiarity with AI-enhanced platforms is a plus.
• A solid understanding of AI capabilities and limitations including ethical considerations is expected
• Solid knowledge of the ITIL framework and IT service management best practices.
• Proven ability to define and design new architectures and independently drive projects from an architectural standpoint.
• Experience across the full project lifecycle, including requirements, design, development, implementation, and ongoing support.
• Demonstrated success in technical leadership roles, delivering high-quality solutions within defined timelines.
• Strong ownership, accountability, and attention to detail in all work efforts.
• Experience developing solutions using Agile methodologies.
• Proven ability to manage complex and/or large-scale consulting engagements.
• Skilled in building and maintaining strong client relationships and contributing to practice development activities.
• Excellent written and verbal communication skills, with the ability to effectively communicate with both technical and non-technical stakeholders.
• Certifications:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow CIS-ITSM
• ServiceNow CIS-Data Foundations
• Bonus Qualifications
• Experience working with a globally distributed team and managing off-shore teams.
• Master's degree in Computer Science or related field.
• Working knowledge of ServiceNow HR Service Delivery (HRSD).
• Working knowledge of ITOM, including Discovery, Cloud Discovery, Service Mapping, and Event Management.
• Familiarity with AI-enhanced platforms and intelligent automation capabilities.
• ITIL Certification

ABOUT THE TEAM

Our Automation team empowers organizations to work smarter by connecting digital process automation (DPA), robotic process automation (RPA), and AI into seamless, intelligent workflows. We help leading brands streamline operations, enhance efficiency, and unlock new business potential. By embedding advanced AI models into automation strategies, we enable smarter decision-making, adaptive processes, and continuous optimization at scale.

ADDITIONAL INFORMATION

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Applications will be accepted until the position is filled or the posting is removed.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $81,978 to $178,090. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.

About Us

Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world's most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.