Fleet Sales Coordinator

Fleet Sales Coordinator

The Fleet Sales Coordinator will support the fleet and public safety management teams in creating unique customer quotes, with the guidance of the sales management team. This position will attend and participate in customer meetings, as necessary, and respond to customer correspondence relating to all RealTruck products and their quoting. In addition, this role will help develop sales opportunities with the fleet management team. This position will be the internal front-line hub in all sales quoting for the RealTruck fleet and public safety team.

Core functions include processing all fleet and public safety customer quote requests for all RealTruck products, which may include P.O. review, examination, analysis, and documentation of relevant details to ensure accurate data control for both internal and external quoting. Assist the fleet and public safety sales team in developing and responding to the request for quotes. Meet with fleet customers via Teams, conference calls and in person visits as needed with fleet team management. Update all expired quotes and all price changes that may occur on any open quotes. Answer general inquiries on pricing, quoting and quote/P.O. updates. Communicate recognized sales opportunities to the Fleet team management for review and action. Provide exceptional service and support to both internal and external customers via the fleet and public safety channel. Communicate all features and benefits of products to customers. Maintain a positive, empathetic, and professional demeanor at every customer touchpoint. Achieve established goals or deadlines set for the department via management and leadership. Ensure accuracy of customer records, orders & P.O.'s, and update as needed. Keep records of customer interactions, transactions, comments, and complaints as related to fleet and public safety quoting and quote processing. Complete customer transactions, documentation, and/or data control to meet RealTruck and Sales management's processing deadline goals. Display high levels of accountability by following instructions or guidance provided by leadership. Process and apply feedback provided by sales management to help performance for our customers. Continuously improve job specific skills, system comprehension, and technical acumen in vehicle/product build knowledge through training. Perform additional needs and duties as assigned.

Qualifications and requirements include a high school diploma or GED is required. Technical Certification or Associates Degree preferred. 2-5 years of customer service, hospitality, technical support, or related work experience is required. Driver's license. Knowledge of fleet and public safety product lines and models, quoting procedures, quoting processes, and other related fleet systems. Ability to effectively use Microsoft Office Suite, Microsoft Teams, including Outlook, Word, and Excel. Excellent written and oral communication skills. Ability to proofread and check documentation on a regular basis. Ability to demonstrate flexibility and innovation to resolve problematic issues in a professional manner. Advanced organization, prioritization, and attention to detail skills. Ability to work independently or with others in a fast-paced environment. Excellent attendance and dependability. Ability to respond to common inquiries. Ability to become proficient using multilateral computer systems and technology. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Promotes a team atmosphere through a positive attitude and working well with others.

Occasional travel may be required.

Competencies include responding promptly to customer needs; responding to requests for service and assistance; meeting commitments. Volunteering readily; undertaking self-development activities; seeking increased responsibilities; taking independent actions and calculated risks; looking for and taking advantage of opportunities; asking for and offering help when needed. Setting and achieving challenging goals; demonstrating persistence and overcoming obstacles; measuring self against standard of excellence; taking calculated risks to accomplish goals. Following policies and procedures; completing tasks correctly and on time; supporting organization's goals and values; supporting affirmative actions and respecting diversity. Approaching others in a tactful manner; reacting well under pressure; treating others with respect and consideration regardless of their status or position; accepting responsibility for own actions; following through on commitments. Looking for ways to improve and promote quality; demonstrating accuracy and thoroughness. Balancing team and individual responsibilities; exhibiting objectivity and openness to other views; giving and welcoming feedback; contributing to building a positive team spirit; putting success of team above own interests; supporting everyone's efforts to succeed.

Supervisor responsibilities include individual contributor: working team member with no oversight of others and no management responsibilities.

Physical requirements include light work: exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. This position is subject to the following physical activities: standing, walking, lifting, talking, and hearing. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes. The worker is subject to an inside office environment and occasional warehouse conditions, including heat, noise and hazards from a warehouse-based environment.

Perks That Go the Extra Mile: At RealTruck, we take care of our peoplebecause they drive our success. Enjoy great benefits like medical, dental, and vision coverage, company-paid life insurance and disability, and a 401(k) with company match (eligible the first of the month after you start). Need balance? We've got wellbeing days and parental leave. Want to grow? Take advantage of educational reimbursement. Plus, earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even better careers.

RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep, Bronco and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck's 6,000+ associates operate from 35+ facilities across four continents. RealTruck's industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company's omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.