Overnight Front Desk Clerk-Carolina-Full Time
Pinehurst
SUMMARY:
The primary purpose of this position is to be responsible for the efficient check-in/check-out of the guests in a positive, friendly manner. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) and a minimum of 6 months related experience; or an equivalent combination of education and experience. ESSENTIAL DUTIES AND RESPONSIBILITIES:
The primary purpose of this position is to be responsible for the efficient check-in/check-out of the guests in a positive, friendly manner. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) and a minimum of 6 months related experience; or an equivalent combination of education and experience. ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Efficiently and accurately checks in/out guests through face to face verbal and written communications and computer.
- Resolves guests' complaints and problems in a positive, caring and friendly manner.
- Maintains appropriate records accurately.
- Have a thorough knowledge of package plans, special promotions; understand breakdown of packages; know what specific charges and taxes apply to what parts of the package.
- Be knowledgeable of all reports.
- Act as cashier for guests; obtain bank; count and verify contents and audit.
- Be able to direct guests to all resort facilities (Golf courses, Condos, Manor Inn, Holly Inn, Carolina Hotel, Beach Club, etc)
- Understand all aspects of the resume book (group dates, billing instructions, arrival times, group VIPs, etc.)
- Understand posting of all charges.
- Answer telephone using guest name and how to transfer calls to other departments.
- Know hours of operation of all outlets and facilities.
- Know daily resort availability, due outs and arrivals.
- Be aware of uniform regulations, be neat and professional looking at all times.
- Present yourself in a congenial and pleasant way towards guests and other employees.
- Realize it may be necessary to work different shifts each day to accommodate business demands.
- Keep work areas clean and organized during scheduled work shifts.
- Ensure interaction with guests is professional and ethical at all times.
- Immediately report to the Front Desk Manager any attempt by outside vendors to solicit through the Front Desk.
- Never accept from an outside vendor or distribute for an outside vendor any passes, discount coupons or other collateral.
- Never accept any form of compensation from an outside vendor in return for recommending or promoting their business.
- Ensure that the bank is secured and is not left unattended or open for access by others who are not approved to access the bank.
- Responsible for accurately counting cash received and disbursed and for making accurate change when needed.
Vacancy posted 4 days ago
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