Gateway Office Operations Agent

Gateway Office Operations Agent

Location: Onsite

Pay Rate: $21.00/hour

Schedule: Monday - Friday, 7:00 AM - 3:30 PM

Assignment Length: Through October 31, 2026

Start Date: June 29, 2026

Position Overview

We are seeking a detail-oriented and dependable Gateway Office Operations Agent to support both warehouse and administrative operations within a fast-paced logistics environment. This role is approximately 50% office-based and 50% warehouse-based, requiring strong multitasking skills, attention to detail, and the ability to manage shipment processing while supporting cold chain logistics operations.

The ideal candidate will be comfortable working with computers and spreadsheets, handling physical warehouse tasks, managing shipment documentation, and maintaining temperature-sensitive packaging requirements.

Key Responsibilities

Administrative & Operations Support

• Monitor and respond to individual and group email accounts.
• Review, update, and maintain shipment information within internal systems.
• Complete daily operational reports using company software and Excel spreadsheets.
• Investigate shipment discrepancies and update records accordingly.
• Monitor and manage on-hold shipments awaiting export or delivery approval.
• Verify shipment documentation for accuracy and completeness.
• Coordinate shipment processing and cargo bookings through internal systems.

Warehouse & Logistics Operations

• Prepare packaging materials and supplies for customer shipments.
• Refurbish and recondition reusable cold chain packaging materials.
• Support cold chain replenishment and customer packaging requirements.
• Handle temperature-sensitive products according to established procedures.
• Prepare and configure gel packs and specialized packaging materials.
• Process inbound and outbound shipments.
• Operate pallet jacks safely and efficiently.
• Assist with inventory movement and warehouse organization.

Compliance & Safety

• Follow all company policies, procedures, and safety guidelines.
• Complete required training by established deadlines.
• Maintain accurate documentation and records.
• Support operational efficiency and quality standards.
• Work overtime when business needs require.

Required Qualifications

• High School Diploma or GED required.
• Less than one year of related work experience required.
• Ability to work in both warehouse and office environments.
• Strong computer and data entry skills.
• Experience using Microsoft Excel.
• Excellent attention to detail and organizational skills.
• Strong verbal and written communication skills.
• Ability to follow detailed instructions and procedures.
• Ability to multitask in a fast-paced environment.
• Ability to lift up to 75 pounds.
• Ability to work around refrigerated and freezer environments.

Preferred Qualifications

• Logistics, transportation, distribution, or warehouse experience.
• Cold chain handling experience.
• Shipping and receiving experience.
• Inventory control experience.
• Experience working with temperature-sensitive products.
• Pallet jack operation experience.
• Experience processing shipment documentation.

Job Requirements

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.


We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.


MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.


We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!


MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.


Get started on your career journey today! Apply to become a part of the MMC Team!


We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.