Customer Service Specialist

About the Role Join Hancock's of Paducah as an Order Fulfillment Sales Associate, where you will play a vital role in delivering outstanding service to our customers both online and in-store. Be a part of a dynamic team that thrives on providing high-quality products and a seamless shopping and fulfillment experience. Please note that this position is offered on a full-time basis only. Benefits Competitive Wage 401(k) 401(k) matching Bonus based on performance Employee discounts Health insurance Paid time off About the Role Join Hancock's of Paducah as an Order Fulfillment Sales Associate, where you will play a vital role in delivering outstanding service to our customers both online and in-store. Be a part of a dynamic team that thrives on providing high-quality products and a seamless shopping and fulfillment experience. Please note that this position is offered on a full-time basis only. Responsibilities Process and fulfill customer orders accurately and efficiently. Assist customers with inquiries and provide exceptional service. Maintain a clean and organized workspace to enhance productivity. Collaborate with team members to meet sales goals and customer satisfaction. Utilize point-of-sale systems for transactions and record-keeping. Stay updated on product knowledge and organization. Requirements High school diploma or equivalent. Previous experience in retail or order fulfillment is preferred. Strong communication and customer service skills. Ability to work in a fast-paced environment and handle multiple tasks. Detail-oriented with a focus on accuracy and efficiency. Positive attitude and a team-oriented mindset. About Us Hancock's of Paducah has been a beloved staple in the quilting and fabric community for over 40 years. Our customers appreciate our extensive selection and friendly service, while our employees enjoy a supportive work environment and a passion for creativity that inspires every day. #J-18808-Ljbffr