IT Support Specialist

*Admiral Beverage believes in investing in its people, business partners, and communities, to continually grow and offer the best products and services in the region. With the strength of a large company combined with a small-town, friendly, family-driven mindset; we are here to grow with you. Admiral offers: competitive wages, a full-scale benefit program including health, dental, and vision coverage, 401(k) and retirement programs, paid leave and holidays, and much, much more! * *Current Admiral Beverage Employees (excluding Contractors):* Do you want an opportunity to build a career with a company that is invested in your professional development and success? Here are some of our Rewards We invest in your career development and internal mobility Tuition Reimbursement Product discounts Did you know we have our own pharmacy? Job Description Primary Location Worland, Wyoming IT Support Specialist: Installs, modifies, and makes minor repairs to hardware and software systems, tracks inventory and provides technical assistance and training to system users by performing the following duties. Inspects equipment and reads order sheet listing user requirements to prepare equipment for delivery. Installs or assists installation and maintenance of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises. Loads and maintains specified software packages such as operating systems, word processing, spreadsheet and support software and update (network interface, virus protection, etc.) programs into computers. Tracks inventory of hardware and software components and software standardization. Enters commands and observes system functions to verify correct system operation. Instructs user in use of equipment, software, and manuals. Documents and maintains installation and configuration procedures and specifications. Answers client's inquiries in person and via telephone concerning local and network systems operation. Diagnoses system hardware, software, and operator problems. Recommends or performs remedial actions to correct problems based on knowledge of system operation. Refers major hardware problems to service personnel for correction. Attends technical conferences and seminars to keep abreast of new software and hardware product developments, as assigned. Develops training materials such as exercises and visual displays. Trains users on software and hardware on-site or in classroom or recommends outside contractors to provide training. Other duties may be assigned by the immediate supervisor or other supervisor at any time. #J-18808-Ljbffr