Registrar Emergency Center

Department Patient Registration Royal Oak - Corporate Position Details Part‑time, 2 days per week, 11:30 a.m. to 10 p.m., with rotation of every other weekend. The role supports the Royal Oak Hospital Emergency Center. Mandatory orientation during the first week from 8 a.m. to 4:30 p.m. Job Summary Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable for ensuring a smooth and timely registration/admission process by obtaining accurate demographic, clinical and insurance data; collecting co‑pay/deductible, residual and prior balances; performing initial financial screening on all self‑pay and out‑of‑network patients; and referring them to the Financial Advisor as necessary while providing optimal customer satisfaction, reception, and patient way‑finding support. Essential Functions Greet customers promptly with a warm and friendly reception. Direct patients to appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy. Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record‑EMR). Collect and document all required demographic and financial information. Appropriately activate, convert and discharge visits on EPIC. Accurately and efficiently perform registration and financial functions to include: thorough interviewing techniques, register patients in appropriate status following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtain the appropriate forms and scan into the medical record as per department protocol. Scrutinize patient insurance(s), identify the correct insurance plan, select appropriately from EPIC, and document correct insurance order. Apply recurring visit processing according to protocol. May facilitate use of electronic registration tools where available (kiosks, etc.). Verify patient information with third‑party payers. Collect insurance referrals and documents on EPIC. Communicate with patients and physician/office regarding authorization/referral requirements. Obtain financial responsibility forms or completed electronic forms with patients as necessary. Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity. Provide cost estimates. Collect and document advance directive information, educating and providing information as necessary. Collect and document Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off‑site Notifications as required by government mandates. Scan appropriate documents. Manage all responsibilities within compliance guidelines as outlined in the hospital and department compliance plans and in accordance with meaningful use requirements. Financial advocacy: screen all patients self‑pay & out‑of‑network patients using EPIC tools. Provide information for follow‑up and referral to the Financial Advisor as appropriate. Initiate payment plans and obtain payment. Inform and explain to patients/families all applicable government and private funding programs and other cash payment plans or discounts. Incorporate POS (point of service) collection processes into daily functions. May issue receipts and complete cash balance sheets in specified areas where appropriate. Utilize audits and controls to manage cash accurately and safely. Transcribe written physician orders, communicating with physician/office staff as necessary to clarify. Determine and document ICD‑10 codes. Perform medical necessity check and issue ABN as appropriate for Medicare primary outpatients. Note: excluding lab‑only outpatients effective September. Affix wristbands to patients, prepare patient charts. Manage/prepare miscellaneous reports, schedules and paperwork. Maintain inventory of supplies. May facilitate scheduling in identified areas for ancillary testing. Mark duplicate medical records for merge: identify potential duplicate records to determine that the past and current records are truly the same. Utilize all system resources and contact patient if necessary. May act as a preceptor to a newer staff member. Maintain or exceed the department‑specific individual productivity standards, collection targets, quality audit scores for accuracy, productivity, collection, and standards for registrations/insurance verifications. Provide excellent service to our clinical and “downstream” departments and physicians as users of our registration services. Contribute to process improvement activities to support an efficient patient and process flow. Clerical duties including, e.g., typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications. Maintain or exceed the Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect. Provide every customer with a seamless, flawless Corewell Health experience. Remain compliant with regular TB testing and flu vaccination per hospital requirements. Qualifications Required: High School Diploma or equivalent 1 year of relevant experience in a customer service role or health care industry Must be 18 years of age, as required to co‑sign legal documents (hospital consent forms, etc.) Proficient in medical terminology and able to type 30 words/min Preferred Experience with Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System and various websites for third‑party payers for verification. Benefits Comprehensive benefits package to meet your financial, health, and work/life balance goals. On‑demand pay program powered by Payactiv. Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more. Optional identity theft protection, home and auto insurance. Traditional and Roth retirement options with service contribution and match savings. Eligibility for benefits is determined by employment type and status. Primary Location Site – Royal Oak Hospital, 3601 W 13 Mile Rd – Royal Oak Employment Type Part time Shift Day (United States of America) Weekly Scheduled Hours 20 Hours of Work 11:30 a.m. to 10 p.m. Days Worked Variable Weekend Frequency Every other weekend Equal Employment Opportunity Statement Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling View phone number on click.appcast.io. #J-18808-Ljbffr