Medical Assistant - Appointment Scheduler

Bilingual Medical Administrative Assistant | Patient Scheduler

We are seeking a bilingual medical administrative assistant | patient scheduler to support daily clinic operations, patient scheduling, and customer service. The ideal candidate is organized, professional, and comfortable working in a fast-paced healthcare environment. Schedule: Flexible; some evenings|weekends may be required. Travel: Approximately 10% between clinic locations. Language: English|Spanish bilingual required.

Responsibilities:

• Schedule, confirm, and manage patient appointments.
• Answer incoming calls and provide general clinic information.
• Make outbound calls for appointment reminders and follow-ups.
• Maintain accurate patient scheduling and call records.
• Document and escalate patient concerns or complaints.
• Assist with messages, call routing, mail, and general administrative duties.
• Provide professional and friendly customer service to patients.

Requirements:

• Bilingual English|Spanish Required
• Minimum 1 year of customer service experience, preferably in healthcare.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong communication, organization, and customer service skills.
• Ability to work independently and as part of a team.
• Reliable transportation and ability to travel between facilities.
• Medical administrative assistant diploma or high school diploma|GED preferred.

National Coalition of Healthcare Recruiters