Air Freight Operations Coordinator

Job Description

Job Description

Air & Ocean Freight Coordinator 
Salary: $55,000–$65,000

Hands-on air freight operations role with Air & Ocean capability. CargoWise required. Air freight must be the majority of recent experience — not procurement and not primarily ocean. Strong sea import experience is required in addition to air.

Join a people-first global freight forwarder recognized for 10+ years as a Top Company for well-being, stability, and career growth. You'll work across a 35+ country network on time-critical and complex shipments, with flexible onsite, hybrid, or remote models, internal mobility, and ongoing training and certifications. The culture is built around empowered operators, fast decision-making, and strong client service.

Responsibilities

• Manage air freight shipments A–Z from origin to final delivery.
• Book cargo, coordinate pickups, prepare documentation, follow up with airlines, track, arrange delivery, and bill.
• Support sea import operations — ISF/AMS filings, ocean documentation, terminal and intermodal coordination, and exception handling.
• Work with airlines, ocean carriers, truckers, terminals, customers, and internal offices on bookings, pickups, docs, and cargo recovery.
• Monitor milestones, flag delays/exceptions early, and fix issues to hold service levels.
• Keep documentation, system updates, costs, and final billing accurate.
• Support air freight quotes by checking routing, transit times, capacity, and operational feasibility.
• Handle priority, bonded, FTZ, cross-border, and other complex shipments with tight follow-up through the full lifecycle.

Requirements

• 5–10 years of hands-on Air & Sea Freight Operations experience in freight forwarding.
• Air freight must be the majority of recent experience (air export and/or air import). Not procurement. Not primarily ocean.
• Strong Sea Import Operations experience, ideally with a minimum 70% Imports / 30% Exports ratio on the ocean side.
• CargoWise experience (must-have).
• Knowledge of AES, TSA requirements, and air freight documentation.
• Knowledge and/or certifications in AMS, ISF, FMC, and IMDG.
• Knowledge and experience with Bonded Freight, FTZ, and Cross-Border operations.
• Strong network and operational experience with terminals and intermodal vendors.
• Able to run multiple shipments, priorities, and urgent requests independently in a fast-paced environment.
• Strong customer service, communication, and problem-solving.
• Bilingual Spanish/English is preferred, but not mandatory.

Ideal

• Aerospace or time-critical / AOG shipments.
• Support of multiple internal offices or internal customers.
• Hazmat / DG handling across air and ocean.

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off and paid holidays