Senior Systems Engineer / TAM (MSP)

Job Description

Senior Systems Engineer / Technical Account Manager (MSP)

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Location: College Park, MD Area | Hybrid

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Salary: $80,000–$95,000 + Performance Bonuses

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Employment: Full-Time, Direct Hire

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About the Opportunity

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We are seeking an experienced Senior Systems Engineer / Technical Account Manager to join a well-established Managed Service Provider supporting small and mid-sized businesses throughout the Baltimore–Washington, DC region.

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This is an excellent opportunity for a technically strong IT professional who has progressed through the MSP ranks and is ready to transition into a more strategic, client-facing position without stepping away from technology.

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This is not a traditional help desk or sales-focused account management role.

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You'll serve as a trusted technical advisor for an assigned group of approximately 15 clients, developing a deep understanding of their infrastructure, identifying areas for improvement, and helping guide long-term technology decisions.

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You'll work closely with engineering, project teams, leadership, and vCIOs to ensure clients receive proactive, strategic IT support.

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What You'll Be Doing

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- Serve as the primary technical subject-matter expert for approximately 15 assigned MSP clients.

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- Perform infrastructure assessments, technical discovery, and client environment reviews.

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- Evaluate networks, servers, cloud environments, security configurations, and overall infrastructure health.

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- Identify technical gaps, risks, and opportunities for modernization.

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- Maintain detailed documentation of client environments, configurations, and infrastructure.

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- Collaborate with vCIOs and leadership to develop technology roadmaps and recommendations.

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- Work alongside Tier III engineers, project teams, NOC, and SOC resources to develop solutions.

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- Participate in client meetings, technical discussions, and infrastructure planning.

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- Help establish and maintain technical standards across client environments.

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- Provide occasional hands-on technical assistance and escalated troubleshooting when needed.

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What We're Looking For

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- Previous MSP experience required

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- Strong Tier III Systems Engineering, Systems Administration, or Project Engineering background.

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- Solid understanding of networking, including firewalls, switches, wireless, VPNs, and VoIP.

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- Strong Microsoft 365 experience, including Exchange Online, Entra ID, SharePoint, and Teams.

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- Working knowledge of Azure and hybrid cloud environments.

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- Familiarity with Microsoft Intune and endpoint management.

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- Experience supporting both on-premises and cloud infrastructure.

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- Ability to assess complex technical environments and recommend practical improvements.

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- Strong documentation, communication, and client-facing skills.

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- Comfortable working independently and collaborating with senior engineering teams.

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Additional Experience That Stands Out

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- Technical Account Manager (TAM), vCIO, or Project Engineer experience.

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- MSP client onboarding and technical discovery.

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- Infrastructure assessments and technology lifecycle planning.

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- Familiarity with CIS or NIST security frameworks.

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- Experience presenting technical recommendations to business stakeholders.

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Compensation & Benefits

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- Base Salary:** $80,000–$95,000

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- Biannual performance-based bonuses.

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- 100% employer-paid medical, dental, and vision coverage.**

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- 401(k) with company match.

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- Generous paid time off.

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- Paid certification opportunities and certification reimbursement.

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- Professional development and structured performance goals.

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- Hybrid schedule with partial work-from-home flexibility.

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- Established MSP with a collaborative, employee-focused culture.

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- Opportunity to transition from reactive engineering into strategic technical consulting.

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