Enrollment Coordinator

ROLE DESCRIPTION

Enrollment Coordinator This position offices in-person, at the Valor Christian Business Offices, located across the street from the main campus at Cherry Hills Community Church

ROLE SUMMARY

In collaboration with the Admissions and Business Services teams, the Enrollment Coordinator works closely with families throughout the entire enrollment and tuition assistance process, providing the highest level of customer service at each step along the way. This position is responsible for maintaining the enrollment contracts and amendments as well as providing accurate and timely enrollment data to Valor Christian staff and leadership on a regular basis. When necessary, the Enrollment Coordinator will assist families through the withdrawal process and coordinate the tuition refund insurance program while also partnering closely with the retention team to support student and family retention efforts. This includes helping identify families who may be considering withdrawal, providing relevant enrollment and financial information, assisting with family communication and follow-up, and helping to connect families with appropriate school resources to address concerns and explore reasonable opportunities to retain the student before a withdrawal is finalized. Valor Christian High School is a decidedly Christian, college preparatory school whose core values honor a biblical foundation. Valor employees are faith-filled, joyful believers who are active in a local, Christian church whose beliefs are in alignment with the school’s Statement of Beliefs. They are both called and committed to the school’s vision and mission and seamlessly integrate faith into their daily work. You will be most successful if you have a true servant’s heart, a teachable spirit, a love for the Lord Jesus Christ, and a commitment to the school’s beliefs and values.

RESPONSIBILITIES

Possess and Model a Growing Relationship with Christ Pursue full devotion to Christ and live a life that reflects that authenticity Model the fruits of the spirit in communications, relationships and daily work Demonstrate teachability and a willing heart for service Embody others-centered, servant-leadership in all interactions Demonstrate Trustworthy Commitment to Valor’s Christian Community Accept and uphold Valor’s values and beliefs as found in the Statement of Beliefs, Christian Community Policy, and Valor Culture Document Accept and abide by all affirmations in Valor’s Annual Statement of Commitment Be relationally involved in the life/lives of our students with a heart of service and mission Seamlessly and deliberately integrate Biblical truth and Christian values into daily work Primary Responsibilities Manage the enrollment process for new and transfer students by assisting families with enrollment documents, timelines, and tuition payment plans Enter and maintain student enrollment data in the master database including graduation year, tuition amount, and tuition assistance, and prepare data for export and reporting purposes Track and analyze enrollment data to identify trends, aid in decision-making and troubleshoot enrollment issues Prepare weekly enrollment reports that provide the current status of enrollment, enrollment in progress and declined enrollment Maintain the tuition modeling spreadsheet and recommend changes when approved by leadership Partner with the Director of Student Culture & Affairs and Retention Team to assist in identifying students/families who may be at risk of withdrawing by sharing relevant enrollment, tuition assistance, billing, withdrawal inquiry, and family communication information. Provide professional communication to navigate potentially difficult conversations with grace and compassion Act as the primary contact for families seeking tuition assistance, assist in the review process, and issue the tuition assistance award amendments Update and maintain the tuition assistance budget for use by the Tuition Assistance committee Support the Explore Valor events by being present to answer tuition assistance related questions from prospective families Manage the student withdrawal process, including the submission of insurance documents and issuance of tuition refunds and preparation of release agreements Secondary Responsibilities Participate in retention meetings and discussions as appropriate, providing enrollment data, withdrawal trends, family feedback, and other information that may help the team understand potential retention risks Assist Valor Christian’s Finance Office during peak workloads as needed Assist Valor Christian’s Admission Office during peak workloads as needed Assist in other general Student Billing functions as needed Serve Wholeheartedly as an Exceptional Teammate Uphold and embody Valor’s culture as set forth in the Valor Culture Document Model servant leadership, grace and love in all relationships and interactions Develop relationships with colleagues with goals of teamwork, relational unity and spiritual growth Provide team support regarding all matters, processes and initiatives Demonstrate loyalty to teammates in action and word Assist Team members to facilitate school-wide wins Demonstrate a Commitment to Fulfilling Valor’s Vision and Mission Assume collaborative responsibility for Operating Plan Goals and Fiscal stewardship Be a ‘culture- keeper’ Demonstrate a Commitment to Growth Participate in Valor Team meetings, Chapel and weekly meetings with Team/Supervisor Demonstrate teachability and receptivity to feedback Pursue professional, personal, and spiritual growth and development Participate in the broader ministry of Valor by contributing time, talent and treasure beyond assigned role responsibilities

RELATIONSHIPS

Director of Business Services Director of Admissions Director of Student Culture and Affairs Newly Enrolled and Existing Valor Christian Families Business Services and Finance Departments Admissions Team Student Affairs Team Academic and College Counseling Department Faculty and Staff Other Departments as necessary

RESULTS

The Enrollment Coordinator will have successfully managed enrollment, tuition assistance, and student billing processes while providing exceptional service to families. This position will have maintained accurate data and reporting, analyzed enrollment trends to support decision-making, and strengthened collaboration with Admissions and Finance to improve operational effectiveness and the overall family experience. Additionally, the Enrollment Coordinator will have contributed meaningfully to the school's retention efforts by partnering with the Retention Team to retain students whenever possible.

EDUCATION, EXPERIENCE, AND REQUIRED COMPETENCIES

Education Bachelor’s degree from an accredited college or university required Experience Previous school enrollment or admissions experience preferred 3-5 years experience in customer service or administration preferred Required Competencies High level of proficiency in Microsoft Excel Ability to keep sensitive financial and family information confidential Excellent written and verbal communication skills Quick learner who is able to manage multiple concurrent responsibilities Competent in navigating challenging conversations Ability to maintain a calm and professional demeanor with a positive disposition while working in a fast-paced environment Ability to quickly and proficiently master new software applications and other technology Proficiency in the use of Microsoft Office Suite and Google Suite software programs

PHYSICAL DEMANDS

The same basic physical demands described here are the same for all employees to successfully perform the essential functions of their jobs. Employees must periodically lift and/or move up to 25 pounds and could occasionally be required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and distance vision, color vision, peripheral/depth perception and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics are varied and include classroom, office, and outdoor events while performing the essential functions of this job. The noise level in the work environment is also varied. POSITION TYPE: B - Plus additional 10 days of summer (June/July) coverage. This position offices in-person, at the Valor Christian Business Offices, located across the street from the main campus at Cherry Hills Community Church HOURS PER WEEK: Full-Time, Exempt SUPERVISOR: Director of Business Services

BENEFITS:

Paid holidays, sick leave, vacation leave, and personal days 403(B) Retirement Plan with immediate vesting and employer contribution matching Professional development opportunities Three on-campus dining options for daily lunch PAY RANGE: $55,000 - $65,000/annually START DATE: October 6, 2026 #J-18808-Ljbffr Valor Christian High School