Operations Manager

Operations Manager Ultra-Luxury Private Resort | Caribbean

Compensation

• Base Salary: $60,000 / year ($5,000/month)
• Housing Allowance + Food Allowance
• Insurance
• Relocation Assistance

Role Overview Serves as the #2 on property at an ultra-luxury, all-inclusive private resort, reporting directly to the General Manager. This is a hands-on, guest-facing leadership role overseeing daily operations across Rooms, Guest Relations, Food & Beverage, and Spa. A clear path to General Manager exists for the right candidate as the role evolves. Start is immediate, pending work permit processing (approx. 2 months).

Key Deliverables

• Guest experience ownership - lead guest-facing service delivery across all departments at a private, high-touch resort operating at full occupancy whenever guests are in-house
• Cross-departmental oversight - manage Rooms, Guest Relations, F&B, and Spa operations; Engineering/Maintenance is supported by a separate regional director, requiring less direct involvement
• Hands-on leadership - maintain a highly visible, active presence across an extensive, low-density property requiring significant mobility and stamina
• Operational continuity - ensure consistent five-star service standards across an expansive, amenity-rich resort layout
• Flexibility for peak periods - manage extended hours during full-occupancy guest stays; availability for long, non-standard hours is mandatory during these periods

Required Qualifications

• Strong background in Rooms operations (F&B leadership is already covered at the GM level)
• Experience in boutique luxury hospitality - not large-scale/high-volume hotel operations
• Physically active and comfortable with significant walking across a large, low-density property
• Experience in Asian luxury hospitality markets strongly preferred
• Caribbean experience a plus but not required
• Demonstrated readiness to take on a General Manager role in the near term

Client identity withheld pending mutual candidate interest. Full benefits shared upon progression.