In-Room Dining Server

Boka Restaurant Group  and the   Chicago Athletic Association  are currently seeking an In-Room Dining Server   to join their team! The ideal candidate for this position will have at least 1 year of previous Server experience. The Server must be f lexible. This role requires majority overnight and some daytime shifts, which can include hours from 10PM- 6AM, 6AM-2PM, or 2PM-10 PM. Additional shifts for on-call banquet server as needed.

• Benefits & Perks : Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, paid sick leave, 401(k) program, career mentorship and growth potential, and dining incentives across our 20+ establishments! 

• About Boka Restaurant Group : Boka Restaurant Group is a James Beard Award-winning group, anchored by partnerships with some of American’s greatest chefs. With a firm belief that genuine hospitality makes the world a more human place, we strive beyond convention to believe in and support each other, care for our communities, and work together to build the world we want to live in. View our restaurants here:  

General Description:
The Server – Room Service is responsible for delivering food and beverages to guests’ rooms in a timely and
professional manner. This role requires excellent customer service skills, attention to detail, and the ability to
ensure that room service orders meet the quality and presentation standards of the hotel. The Server – Room
Service is also responsible for setting up dining areas within guest rooms, assisting with special requests, and
providing a high level of guest satisfaction through efficient and courteous service.

Specific Tasks:
• Deliver food and beverages to guest rooms promptly and accurately, ensuring the correct order and presentation.
• Set up in-room dining trays, tables, or carts neatly, ensuring that food is served at the correct temperature and in accordance with hotel
standards.
• Provide condiments, utensils, and any necessary items, such as napkins or beverages, to complement the meal.
• Greet guests warmly and professionally, ensuring a positive and courteous interaction.
• Offer additional services, such as refills, clearing away trays, or providing any requested items during meal service.
• Address guest inquiries or requests in a timely and friendly manner, providing a high level of customer satisfaction.
• Ensure orders are taken and delivered according to guest specifications, including dietary restrictions, allergies, or special requests.
• Communicate effectively with the kitchen and room service staff to ensure timely and accurate food preparation.
• Verify orders and confirm any modifications before delivery to ensure all guest requirements are met.
• Maintain the cleanliness of the room service trays, carts, and tables during and after meal delivery.
• Pick up used trays or dishes from guest rooms after meals, ensuring the room is left tidy and free of clutter.
• Ensure that all items are cleaned and sanitized after use, in accordance with BRG policies.
• Present the room service bill to guests, ensuring accurate charges for food and beverage items.
• Collect payment for services provided, including cash, credit cards, or room charges, ensuring proper transaction handling.
• Record and report any discrepancies with billing or payments to the appropriate manager.
• Follow all health, safety, and sanitation guidelines when delivering food and beverages.
• Ensure food and beverages are stored, transported, and served at the correct temperature to maintain freshness and prevent
contamination.
• Work closely with other room service staff, kitchen personnel, and hotel management to ensure efficient operations.
• Assist in maintaining an organized room service station and support other team members during busy periods.

Physical Requirements
• Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Safely and effectively use all necessary tools and equipment
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces

Expectations:
• Hospitable : We are known for exceptional guest service in all of our pursuits, and it is your job to uphold these high standards, and to
find ways to go above and beyond the guests’ expectations.
• Positive, Personable, and Professional . As we all work closely together, we always want to bring positive energy to the group. It is
important to clearly, politely, directly and effectively communicate with your team, managers, and guests.
• Flexible . This is of utmost importance, as the restaurant industry can be very unpredictable. Be willing to do what is asked of you if it
benefits the Group as a whole.
• Accountable and Responsible . We each hold ourselves accountable to follow through on all commitments with a sense of urgency and
consistency. It is important to be accountable for your actions.
• Solution-Oriented . We work in an extremely fast-paced environment and many aspects of our careers require quick thinking and the
ability to manage many things at once. Should any problems arise in any facet of your work, you should be able to identify the problem
and offer thoughtful, achievable, and appropriate solutions
• Ambitious and Self Awar e. We look for employees who know their self-worth and are excited about their career day in and day out. It is
important to continually push yourself forward by constantly learning, seeking to improve, and never resting on your laurels. It is also
important that you are able to receive feedback—both positive and constructive criticism—in order to succeed, grow, and develop within
your roll and continue to move forward within the company.
• An Ambassador of BRG . Perhaps most importantly, we expect all staff of Boka Restaurant Group, regardless of position, to be professional,
courteous, and respectful of all other restaurants in the industry.

If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you!

 
Boka Restaurant Group is an equal opportunity employer.