Care Management Supervisor

Benefits Performance bonus Paid holidays On-call stipend Competitive salary Health insurance Paid time off Training & development Company Overview Palm Beach Care Management (PBCM) is a private-pay aging life care practice with over ten years of history serving seniors, adults with chronic illness, and their families across Palm Beach County. PBCM provides individualized care management including assessment, care planning, coordination, advocacy, and family support. The practice is growing and building a structured operational model that delivers consistent, high-quality service at scale. Position Summary This position is full-time, Monday-Friday with rotating on-call availability including evenings and weekends on a scheduled basis. The Care Management Supervisor leads field execution and team accountability for PBCM’s care management team. This role carries full supervisory, training, scheduling, documentation oversight, and escalation responsibilities for the practice. The Supervisor is both a clinical resource for the team and an operational anchor for the practice. The right person combines hands‑on eldercare credibility with the discipline to build and hold standards, coach staff, and manage the day‑to‑day with excellence. This position performs the essential functions described below with or without reasonable accommodation. Care management is a valuable and billable professional service. The Supervisor is responsible for establishing and maintaining a team culture where billing accuracy and same‑day documentation are treated as professional standards, not administrative burdens. This includes actively coaching Care Managers who fall short, identifying billing pattern issues before they escalate, and personally modeling the documentation and billing discipline expected of the full team. Core Outcomes — First 90 Days Care Managers are supervised, supported, and held to consistent standards with issues resolved at the supervisory level. Weekly schedules are built on time, documentation is current, and billing inputs are clean. The billing workflow is actively supported; the Supervisor is the first line of review for billing questions and discrepancies. Client service delivery is standardized across homes, facilities, and care partners. The Supervisor is the team’s first call for clinical questions, scheduling issues, and escalations. Essential Functions Supervise, coach, and evaluate Care Managers through weekly one‑on‑ones, field ride‑alongs, and documentation review; provide direct, timely feedback on performance, standards, and professional conduct. Review Daily Logs, MyJunna visit notes, photographs, and billing entries for quality, completeness, and timeliness; document findings and hold the team accountable to same‑day documentation standards. Own weekly scheduling discipline: confirm that each Care Manager’s upcoming‑week schedule is built in MyJunna and Outlook by Friday at noon, reviewed and adjusted as needed, and aligned to client priorities and available staffing. Serve as the first point of escalation for client concerns, aide issues, missed follow‑up, documentation gaps, care‑plan drift, and staffing problems; resolve issues at the supervisory level before they require further escalation. Manage private‑duty staffing call‑outs including same‑day and next‑shift restaff coordination; document each incident and resolution. Ensure new client admission and intake paperwork is completed and filed within 48 hours of the start of services. Standardize service delivery practices across client homes: check‑in and check‑out protocols, documentation expectations, aide communication standards, home organization and menu consistency, and care‑plan alignment. Actively support and oversee the billing workflow in JunnaPay; identify input errors, reinforce accuracy standards, and serve as the primary billing quality control layer for the team. Conduct structured field ride‑alongs for new and existing Care Managers; document observations and required follow‑up actions. Partner with the Owner to develop, refine, and enforce standard operating procedures, onboarding materials, checklists, and training content. Support hiring activities including structured interview participation, work‑sample review, and early‑stage performance coaching for new hires. Serve as the primary escalation point for after‑hours and on‑call situations that exceed Care Manager authority or clinical judgment, including client emergencies, family crises, coverage failures, and complex care decisions. Coordinate and manage the Care Manager on‑call rotation including coverage assignments, hand‑off protocols, and documentation standards. No client is left without a defined point of responsibility. Maintain strict compliance with HIPAA, client confidentiality, company device and data policies, and all PBCM operational and professional standards. Complete all required documentation, supervision logs, and reporting accurately and on time. If it is not documented, it did not happen. Marginal Functions Attend community events, referral meetings, or marketing activities on behalf of PBCM. Assist with special projects, policy development, or SOP documentation outside routine supervision duties. Provide direct client care coverage in limited circumstances where no qualified Care Manager is available and client safety requires it. Minimum Qualifications Clinical background sufficient to provide credible oversight and coaching of care managers in the field - RN, MSW, CMC, or equivalent demonstrated eldercare and care management expertise strongly preferred. You are not functioning as a nurse, but you need the psycho‑social and clinical background of nursing/medical background in the aging client practice. Minimum of 3 years of direct experience in eldercare, aging life care, care management, hospice, or a closely related field. Prior supervisory, lead, charge, or team‑coordination experience; ability to demonstrate improved team performance because of leadership. Strong written communication skills; demonstrated ability to produce clear, accurate, timely documentation. Comfort with care management software (MyJunna / Care Complete preferred), Microsoft Outlook, Google tools, and standard mobile applications. Valid Florida driver’s license, reliable personal vehicle, and current personal auto insurance; position requires regular local travel throughout Palm Beach County and surrounding counties. Dedicated home office with reliable internet access, secure computer, and ability to work confidentially with protected health information. Preferred Qualifications Care Manager Certified (CMC) credential or Certified Case Manager (CCM), or active pursuit of certification. Familiarity with Aging Life Care Professional® standards of practice and ALCA ethical guidelines. Experience with MyJunna, Care Complete, or similar care management documentation and billing software. Demonstrated experience building or improving documentation, scheduling, or quality assurance systems in a clinical or care management environment. Familiarity with assisted living, memory care, and skilled nursing options in Palm Beach County. Knowledge, Skills, And Abilities Clinical oversight: ability to assess the quality of care plans, visit documentation, and field decisions made by Care Managers; recognize gaps and course‑correct effectively. Supervisory accountability: deliver direct, constructive feedback; hold standards without creating defensiveness; follow through on corrective action when required. Documentation discipline: model and enforce same‑day, complete, accurate documentation - this standard rises or falls with the Supervisor. Family systems: capacity to work with complex family dynamics, competing priorities, and high‑stress care situations across a caseload managed by multiple Care Managers. Dementia and cognitive impairment: experience supervising the care of clients with memory loss, behavioral symptoms, and safety risk in community settings. Legal and incapacity planning oversight: advanced working knowledge of the legal tools used by vulnerable adults and their families to manage incapacity, including power of attorney, healthcare surrogate designation, guardianship processes, and Medicaid planning considerations. The Supervisor is responsible for ensuring Care Managers identify and elevate these gaps appropriately and must be capable of facilitating the conversation directly with families and professional advisors when needed. Organization and systems management: manage multiple Care Managers, multiple client caseloads, and competing operational priorities without allowing critical tasks to fall through the cracks. Communication: clear, timely written and verbal communication with the Owner, Care Managers, client families, physicians, and care partners. Technology: proficient and consistent use of care management software, scheduling tools, billing platforms, and standard mobile and office applications. Physical Demands Regularly required to drive throughout Palm Beach County and surrounding counties, to client locations, Care Manager ride‑alongs, and facility visits. Regularly required to sit, stand, walk, and use hands to operate a computer, tablet, and mobile device. Must be able to respond promptly and calmly in emergency situations and accompany Care Managers into varied care environments. Visual and hearing acuity sufficient to conduct field observations, review clinical documentation, and communicate with clients, families, and staff. Work Environment This is a field‑based leadership position. The Care Management Supervisor works in client homes, residential care facilities, and healthcare settings while also managing team operations from a dedicated home office. Exposure to the physical and emotional realities of aging, chronic illness, and end‑of‑life care is inherent to this role. A composed, professional, and standards‑driven approach is always required in all settings. Reasonable Accommodation Palm Beach Care Management is committed to providing reasonable accommodation to qualified individuals with disabilities. Applicants or employees requiring accommodation to perform the essential functions of this position should contact Palm Beach Care Management to initiate the interactive accommodation process prior to or during employment. BackgroundScreening Notice This position requires a Florida Level 2 background screening processed through the Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse. Level 2 screenings are fingerprint‑based and include both state and national criminal history checks. Employment is contingent upon successful clearance. For information about the screening process, disqualifying offenses, and exemption procedures, visit the AHCA Care Provider Background Screening Clearinghouse Education and Awareness webpage at: Palm Beach Care Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Flexible work from home options available. #J-18808-Ljbffr Aging Life Care