Manager Language Access & Interpreter Services, Command Center

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager Language Access & Interpreter Services, Command Center based in United States. This role provides operational and people leadership for a centralized language access and interpreter services command center. You will oversee interpreter scheduling and service delivery while ensuring patients receive timely, high-quality communication support. The position combines healthcare interpreting expertise with team management, workforce coordination, quality improvement, and regulatory compliance. You will work closely with clinical leaders, medical staff, employees, and operational teams to strengthen access for limited-English-proficient and deaf or hard-of-hearing patients. Your leadership will help ensure language services are delivered ethically, consistently, efficiently, and in accordance with healthcare standards. You will also contribute to strategic planning, budgeting, staff development, and continuous improvement across an enterprise-wide language services program. The ideal candidate is an experienced healthcare interpreter and people leader who can remain calm and effective in complex, sensitive, and high-impact situations. Accountabilities - Lead the day-to-day operations of the Language Access Interpreter Services Command Center, including interpreter scheduling, prioritization, workforce coordination, and service delivery. - Provide leadership and accountability for enterprise translation and interpretation systems, ensuring services align with applicable state and federal regulations, accreditation standards, compliance requirements, and organizational policies. - Contribute to strategic planning for language access services and help develop initiatives that improve availability, quality, efficiency, and patient experience. - Establish and maintain strong relationships with management, employees, medical staff, and other stakeholders to promote understanding and effective use of language services.

- Support services for limited-English-proficient patients and individuals who are deaf or hard of hearing, helping teams understand available resources and appropriate practices. - Lead quality monitoring and continuous improvement initiatives related to translation and interpretation services. - Develop and implement initiatives that increase awareness, utilization, and understanding of language access services throughout the organization. - Manage and develop interpreter services staff, including hiring, training, coaching, performance management, evaluations, professional development, and employee engagement. - Provide direction and support to team members, helping ensure efficient operations and consistent service quality. - Facilitate ongoing training and continuing education for staff, including appropriate interpreting practices and the effective use of video interpretation technology. - Develop capital and operating budgets in partnership with leadership, monitor spending and variances, and take appropriate corrective action when necessary. - Provide guidance to interpreters handling complex or emotionally challenging situations, including sensitive communications involving death, dying, serious diagnoses, or other difficult messages. - Promote safety, risk mitigation, and compliance with required position and departmental safety practices. - Travel as required and operate the equipment and technology necessary to perform the role effectively. Requirements - Bachelor’s degree, or equivalent knowledge and experience, in Healthcare Administration, Nursing , or a related discipline. - At least 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, prioritizing staff work, and serving as a resource for complex interpreting situations.