IT Intern - AI Service Desk Assistant

Lyten is leading an industrial revolution through Lyten 3D Graphene™, a breakthrough supermaterial unlocking a new generation of products - from lithium-sulfur batteries and energy storage systems to concrete admixtures, lightweight composites, and next-generation sensors that are revolutionizing industries. Together, these innovations are making a massive global improvement and driving real-world impact across energy, mobility, construction, and defense.

At Lyten, we believe the most meaningful careers begin with purpose - and with people who want to make a difference. We're not just developing advanced supermaterials - we're about to change the world as we know it, reshaping how energy is stored, how products are built, and how progress is made.

We're entering an exciting growth phase, scaling production across the U.S. and Europe and expanding our team of engineers, scientists, and innovators.

Apply now to join our team and be part of something bigger than yourself - where collaboration, creativity, and purpose come together to build the technologies that will define the next century.

IT Intern - AI Service Desk Assistant

The IT Intern will partner with the IT Service Desk team to design, build, and pilot an AI-powered IT Service Desk Assistant - a working prototype that uses large language models (LLMs) and retrieval-augmented generation (RAG) against our Freshworks ticketing data and IT knowledge base to auto-classify tickets and recommend resolutions to L1 analysts.

This is a hands-on, project-based internship with a defined deliverable, an executive sponsor (Senior Director, IT & Security), and a dedicated technical mentor. The intern will own the prototype end-to-end: data exploration, model and retrieval design, pilot execution, measurement, and a production-readiness recommendation.

What You'll Do

• Extract, clean, and analyze ~12 months of Freshworks ticket data to baseline volume, categories, MTTR, and resolution patterns
• Build a ticket classification and routing model using a commercial LLM API
• Design and implement an RAG pipeline against the Lyten IT knowledge base using a vector store
• Iterate on prompt design, retrieval quality, and evaluation metrics
• Run a structured pilot with a small group of L1 service desk analysts and measure impact against baseline KPIs
• Document the architecture, runbook, and a recommended production path
• Present findings and recommendations to IT leadership at the end of the engagement

Required Skills & Qualifications

• Currently enrolled in a Bachelor's or master's program in Computer Science, Data Science, Information Systems, AI/ML, or a related field; rising junior, senior, or graduate student preferred
• Proficiency in Python or like language,
• Working knowledge of LLM APIs (OpenAI, Anthropic, or equivalent) and basic prompt engineering
• Familiarity with RAG concepts
• Git and version control fundamentals
• Strong written and verbal communication; able to explain technical work to non-technical stakeholders
• Self-directed, organized, and able to scope and ship a deliverable on a fixed timeline

Preferred / Nice-to-Have

• Prior coursework or project work in NLP, information retrieval, or applied machine learning
• Experience with ITSM platforms (Freshworks, ServiceNow, Jira Service Management) or general familiarity with IT service desk operations
• Familiarity with evaluation frameworks for LLM applications (RAGAS, LangSmith, or equivalent)
• Basic understanding of data privacy and security best practices when working with internal company data

What You'll Gain

• Real-world experience deploying applied AI inside a production IT environment at a high-growth advanced manufacturing company
• Direct mentorship from senior IT and security engineers and an executive sponsor at the Senior Director level
• End-to-end ownership of a project that will be presented to company executives
• A portfolio-ready deliverable and a documented business impact you can speak to in future interviews

Physical Requirements

• Must be able to sit, stand and use a computer for extended periods of time

Compensations Range:

The expected base salary range for this position is between
$25.00 - $32.00
The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise.

Disclosures:

Pay Transparency Disclosure:

This compensation and benefits information is based on Lyten's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.

In addition to base pay this position is eligible for tier based bonus and equity, healthcare, dental, vision, corporate discounts, paid holidays, PTO and sick time, 401K, employee relocation plan (if applicable)

Export/ITAR Compliance Disclosure:

Certain positions within Lyten, Inc. require compliance with export control laws and, as a result, all interviewed candidates will be screened pre-interview to determine their eligibility in light of export restrictions.

This position requires access to technology, software and other information that is subject to governmental access control restrictions, due to export controls. Employment in this position is conditioned on the continued availability of government authorization to authorize release of such items, to the extent required, including without limitation an export license, or other documentation required to establish authorization to receive access to such items. Company may delay commencement of employment, rescind an offer of employment, terminate employment, and/or may modify job responsibilities, compensation, benefits, and/or access to Company facilities and information systems, as Company deems appropriate, in order to ensure compliance with applicable government access control restrictions.

Lyten is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability. EEO Employer/Vet/Disabled.

IMPORTANT: Please be aware that fictitious job openings, consulting engagements, solicitations, interviews or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Lyten Does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. We Do NOT use any messaging apps to recruit or communicate at any time during the recruiting process. Links to the actual job posting will be provided in the email, please verify the position is posted prior to communicating. All genuine job openings will be posted on our careers page and all communications will be from the recruiting team and will be from a @lyten.com email address.

Principals only; third party or agency submitted candidates will not be considered.

Why Work at Lyten

At Lyten, you'll be part of a team that's redefining what's possible in energy, materials, and manufacturing. We're not just imagining the future - we're building it today with breakthrough technologies that are changing how products are made and how industries innovate.

Our people are the heart of that mission. From world-class scientists and engineers to creative problem-solvers in operations, manufacturing, and commercialization, every member of the Lyten team plays a role in turning bold ideas into real-world impact. We believe that the best work happens when you're doing great things in the world - with people you like. Collaboration, curiosity, and a shared sense of purpose drive everything we do.

What You'll Find at Lyten

• A mission that matters: Contribute directly to solving complex challenges in energy, mobility, and materials innovation.
• Cutting-edge innovation: Work on technologies at the intersection of materials science, energy storage, and advanced manufacturing that strengthen energy security and local supply chains.
• Extraordinary people: Join a team of talented, friendly, and down-to-earth innovators who support, challenge, and inspire one another every day.
• Teamwork and culture: Experience a workplace built on trust, respect, and shared success - where collaboration fuels breakthroughs and everyone's ideas are heard.
• Global impact: Help scale new materials and energy solutions that reinforce industrial resilience across the U.S. and Europe.
• Career growth: Be part of a fast-moving company entering a commercial growth phase, with opportunities to lead, learn, and make your mark.
• Purpose-driven values: Thrive in an environment that celebrates ingenuity, optimism, and meaningful progress - together.

Lyten offers the opportunity to do the most important work of your career - helping build the technologies that will power the next century of innovation.

Join us, and help transform industries, communities, and the planet with friends who share your drive to make a difference.