Front Desk Agent @ Sand Valley

Job Description

Job Description

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, prehistoric sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the twelfth Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary

• As a Front Desk Agent at Sand Valley, you are the first and last impression for our guests - welcoming them with warmth, providing excellent service throughout their stay, and ensuring smooth check-ins and check-outs. You'll be part concierge, part problem-solver, and always an ambassador for our resort’s signature hospitality.
• This is a seasonal role running through mid-October.

Essential Duties & Responsibilities

Guest Service & Communication

• Greet guests with professionalism and enthusiasm, creating a welcoming environment from the moment they arrive
• Assist with check-in/check-out procedures efficiently and accurately
• Clearly communicate resort policies, offerings, and local area information
• Proactively promote resort amenities like golf, dining, retail, and massage services

Reservations & Coordination

• Take hotel and golf reservations over the phone and in person
• Contact upcoming arrivals to confirm reservation details and accommodate special requests
• Coordinate with service providers such as shuttle drivers and massage therapists to meet guest needs

Daily Operations

• Answer phones and respond to guest inquiries with accuracy and warmth
• Handle billing inquiries and assist in resolving payment concerns
• Assist with shift closing procedures and reconcile shift reports
• Maintain a clean, organized, and secure front desk environment
• Support special requests and amenity orders for guests and management
• Uphold and publicly support resort policies and service standards

Qualifications

• Prior customer service experience is highly valued
• Excellent written, verbal, and interpersonal communication
• Able to handle multiple tasks under pressure with minimal supervision
• Familiarity with Visual One and/or Golf Pro is preferred; strong computer skills (Word & Excel)
• Polished appearance and positive attitude in all situations
• Flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed
• Ability to successfully complete a background check, MVR check, and drug screening

Physical Requirements

• Physical activities may include, as applicable to the role, standing, walking, bending, lifting, and operating role specific tools or equipment. Lifting requirements vary by role and will be discussed during the interview process. Reasonable accommodations may be made in accordance with applicable law.

Work Environment

• Sand Valley team members work within a resort environment with both indoor and outdoor work settings. Work conditions may vary by role, season, and business needs.

Perks

• Golf Privileges
• Retail and Restaurant Discounts
• Employee Meal Program
• Uniform Benefit Provided
• Employee Assistance Program

Classification

• Full-Time Seasonal | Hourly | Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer

We participate in E-Verify to confirm employment eligibility.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.