Care Educator / Certified Medical Assistant - (Hybrid Role) in Durham, NC

divh2Care Educator / Certified Medical Assistant - (Hybrid Role) in Durham, NC/h2pCare Educator / Certified Medical Assistant (Hybrid Role) - Durham, NC/ppDurham, United States of America | Full time | Hybrid/ppPatients are at the center of our business strategies. Care Educator - Patient Engagement Center Program is an educational-based program designed as a resource for patients living with chronic diseases that have been prescribed for specific medications. The Care Educator provides patient-focused education to assist patients to better manage their disease state and access appropriate resources associated with their prescribed medication. Care Educators are responsible for participating in one-on-one communications with patients. The Care Educator interacts with enrolled patients by telephone, video platforms, email, and SMS (text) strictly following the guidelines of the program. The Care Educator program is educational based. Care Educators do not provide medical advice or work clinically within this role./ph3Job Responsibilities:/h3ulliCoordinate and facilitate the connection between patients and program approved, patient-based resources./liliProvide educational training to patients on specific disease states and medication administration as prescribed by their Healthcare professional./liliProvide education to foster appropriate dialogue between patients and health care providers./liliSupport treatment decisions made between the patient and healthcare provider./liliProvide product-related training as outlined in the program guidelines./liliHelp patients build treatment routines and understand and manage side effects./liliProvide virtual education support, explaining the treatment journey and guiding the patient through access and financial barriers./liliAny additional duties assigned by program management./liliReinforce behavior change, address concerns, build resilience, and empower patients to stay on therapy long term as prescribed by their HCP./liliSupport long term adherence motivation and QoL goals./li/ulh3Schedule:/h3ulliThis hybrid position will take place primarily in an office setting in the Raleigh area, NC./liliAble to work a defined shift (8am 5pm, 9:30am 6:30pm, 11am 8pm), with occasional flexibility to support coverage needs across other shifts when required./liliFlexibility to support patients on Mountain or Pacific time zones as assigned./liliMust be flexible to work weekends or evenings as needed./liliTravel 20-40%/li/ulh3Required Qualifications:/h3ulliCertified Medical Assistant or equivalent national MA certification (CMA, CCMA, RMA, NCMA, or AMCA)./liliMinimum 3+ years of healthcare experience (e.g., physicians office, clinic, or specialty care)./liliSkilled at educating or supporting patients in a healthcare setting./liliDirect interaction with patients and support for persistence and compliance./liliKnowledge of clinical data and pharmacology./liliDemonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines./liliDemonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills with demonstrated effectiveness to work cross functional and independently./liliDemonstrated ability to work and drive results and with enthusiasm./liliDemonstrated ability to develop and execute plans in an independent environment./liliDemonstrated ability to take initiative and vision, challenge existing assumptions and interpretations./liliDemonstrated ability to effectively build relationships with third parties using good negotiation skills./liliDemonstrated ability to adapt to changing work environments and responsibilities./liliFully competent in MS Office (Word, Excel, PowerPoint) and iPad technology/li/ulh3Preferred Qualifications:/h3ulliPrevious experience in digestive health and/or gastroenterology preferred./liliPrior experience working in a virtual or call center environment and providing patient education telephonically preferred./liliEffective communication and documentation abilities; bilingual (English/Spanish) preferred./li/ulpNote: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship./p/div