Esthetician (Casual)

Job Description

Job Description

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Preferred provider medical/drug/vision benefits starting at $16.98 for employees*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls
• Complimentary meals in our employee dining facility

What you will be doing:

• Perform a full range of aesthetic services including facials, nail services (manicures and pedicures), and waxing in accordance with established protocols and safety standards.
• Deliver a warm, professional, and personalized guest experience from consultation through service completion.
• Conduct thorough guest consultations to assess skin, nail, and hair-removal needs, contraindications, and preferences.
• Maintain complete knowledge of all spa services, products, and facility offerings.
• Prepare treatment rooms, tools, and products prior to each service, ensuring cleanliness, organization, and proper sanitation.
• Clean, disinfect, and sanitize all tools, implements, equipment, and work areas before and after each service in compliance with State of Hawaiʻi regulations and property standards.
• Maintain strict adherence to infection control, hygiene, and safety protocols at all times.
• Review daily appointments, arrive prepared and on time for all scheduled services, and accurately document services as required.
• Recommend appropriate home-care products and service enhancements to support guest results and satisfaction.
• Maintain adequate inventory of supplies necessary to perform services and notify management of replenishment needs.
• Ensure treatment areas and common spa spaces are maintained in peak condition throughout the day.
• Address guest feedback or concerns professionally and promptly, escalating when appropriate.
• Report malfunctioning equipment, safety hazards, or sanitation concerns to management immediately.
• Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA / guest satisfaction and is a priority at all times.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
• Ensure guest satisfaction at all times by ensuring safety and service is always the spa’s first priority.
• Report dysfunctional equipment to management.
• Report any potential hazards or emergencies so they can be rectified immediately.
• Assure safety of the persons and the property of all within the premises by fairly applying hotel regulations and strictly following existing laws

Your experience and skills include:

• Service focused personality is essential
• Luxury resort or wellness experience is essential, ideally in Hawai'i.
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Experience and Education in Spa within a luxury resort setting.
• Provide the necessary State and Federal Requirements to work in a Spa (Hawaii Beauty Operator License)
• Additional certification(s) in a Spa will be an advantage (Hawaii Licensed Massage Therapist, First Aid, CPR, AED)

Direct service providers such as Estheticians are entitled to earn "commissions."

• Esthetician's are eligible to receive up to 34% "commissions" of the price paid and received by the Hotel for the service performed by the provider.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment: Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Visit 

About Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts, we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry-leading training, career development, recognition, and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-KK2

#AlohaOrchid