Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE – SERVICE DEPARTMENT
Lou Bachrodt Volkswagen | Rockford, IL
Lou Bachrodt Volkswagen is looking for an energetic, customer-focused Customer Service Representative to join our Service Department. This position is ideal for someone who enjoys helping customers, staying organized, and working in a fast-paced team environment.
Responsibilities:

• Greet and assist service customers
• Answer incoming calls and schedule service appointments
• Communicate with customers regarding service needs and vehicle status
• Maintain accurate customer information in the dealership CRM
• Follow up with customers after service visits
• Assist service advisors with customer communication and administrative tasks
• Help deliver an exceptional customer experience from start to finish

Qualifications:

• Outstanding customer service and communication skills
• Positive attitude and strong work ethic
• Strong organizational and multitasking abilities
• Basic computer skills
• Automotive service experience is a plus but not required
• Ability to work well in a team environment

What We Offer:

• Competitive compensation
• Medical, Dental, and Vision Insurance
• 401(k)
• Paid Vacation
• Employee Discounts
• Ongoing Training
• Career Growth Opportunities with a Family-Owned Dealership Group

If you are passionate about customer service and want to join a team that values people, process, and professionalism, we want to hear from you.
Apply today and become part of the Lou Bachrodt Volkswagen team!
Thank you!!!!!!!!!!!!!!!!!!