Customer Success Intern

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused team that values ownership, technical excellence, and building software that solves real problems. Our teams work closely across product, engineering, customer success, sales, and company leadership to bring new capabilities to market and continuously improve the platform.

At Bask, we value people who are curious, take initiative, and enjoy learning how businesses work. Our customers include entrepreneurs and e-commerce operators building their own businesses, and our Customer Success team helps them understand the software, solve problems, and make progress toward their goals. We believe hands-on experience, thoughtful questions, and a willingness to take ownership are important parts of professional growth.

About the Role

We're looking for a Customer Success Intern to support our Customer Success team and gain practical experience working with SaaS software, e-commerce merchants, and customer-facing operations.

This internship is designed for someone who wants to learn how Customer Success teams build relationships, support onboarding, improve product adoption, and help customers get value from software.

You'll work alongside experienced Customer Success Managers and other team members to assist with daily customer success activities.

You'll learn about Bask Health's platform, the businesses using it, and the processes involved in supporting customers after they sign up.

Bask Health provides software that enables entrepreneurs, doctors, and healthcare businesses to launch and manage direct-to-consumer telehealth businesses.

Our platform brings together merchant storefronts, patient questionnaires, checkout experiences, clinical workflows, pharmacy-related processes, and other business capabilities.

You'll develop an understanding of the merchant-facing aspects of the platform.

You'll learn how entrepreneurs use Bask Health to launch and operate online businesses.

You'll become familiar with the customer journey from onboarding through ongoing platform adoption.

You'll observe how Customer Success Managers communicate with merchants and manage customer relationships.

You'll help organize customer onboarding information and track outstanding tasks.

You'll assist with preparing onboarding checklists and customer follow-up materials.

You'll help maintain accurate customer account records.

You'll update assigned information in approved CRM and customer success systems.

You'll assist with preparing customer meeting notes and documenting action items.

You'll help track follow-up commitments made during customer conversations.

You'll support Customer Success Managers with routine administrative tasks.

You'll learn how customer onboarding milestones are organized and monitored.

You'll help identify missing information or incomplete tasks that may delay onboarding.

You'll communicate with internal team members to clarify assigned responsibilities.

You'll participate in customer meetings when appropriate and approved by your supervisor.

You'll observe how Customer Success Managers ask questions to understand customer goals.

You'll learn how to communicate professionally with entrepreneurs and business owners.

You'll assist with routine customer communications under supervision.

You'll help prepare draft follow-up emails and customer-facing messages.

You'll ensure customer communications are reviewed when required by established procedures.

You'll help customers locate approved onboarding resources and support documentation when authorized.

You'll learn how different platform capabilities relate to merchant operations.

You'll develop familiarity with online storefronts, questionnaires, checkout processes, and other supported workflows.

You'll assist with organizing common customer questions and feedback.

You'll help identify recurring onboarding questions that could be addressed through clearer documentation.

You'll contribute to internal knowledge articles and customer education resources.

You'll help maintain organized onboarding guides and frequently asked questions.

You'll participate in reviewing existing support documentation for clarity and accuracy.

You'll help identify outdated instructions and bring them to the appropriate team.

You'll learn how Customer Success teams measure onboarding progress and product adoption.

You'll become familiar with customer engagement and retention concepts.

You'll help organize account information used in customer success reporting.

You'll assist with preparing internal summaries of customer activity when requested.

You'll help track assigned customer success projects and administrative tasks.

You'll learn how teams identify customers who may need additional support.

You'll observe how Customer Success Managers handle customer concerns and follow-up conversations.

You'll develop an understanding of the importance of accurate documentation and reliable communication.

You'll help identify opportunities to improve internal customer success processes.

You'll assist with organizing information for customer business reviews.

You'll help prepare customer account summaries and relevant background materials.

You'll support research on e-commerce businesses and merchant operating models.

You'll learn about common challenges entrepreneurs face when launching online businesses.

You'll become familiar with e-commerce concepts such as storefronts, subscriptions, checkout experiences, and customer acquisition.

You'll learn how SaaS platforms support business operations.

You'll help research customer education topics and relevant merchant resources.

You'll contribute to projects that improve onboarding consistency and customer communication.

You'll assist with organizing customer feedback for Product and Engineering teams.

You'll learn how customer feedback can influence software improvements.

You'll help categorize common merchant questions and recurring platform issues.

You'll document reported problems accurately when assigned.

You'll recognize when a customer question requires specialized technical assistance.

You'll escalate technical issues to experienced team members rather than attempting unauthorized fixes.

You'll learn how Customer Success and Technical Support teams collaborate.

You'll participate in internal meetings and training sessions when appropriate.

You'll ask questions to better understand unfamiliar workflows.

You'll take notes during training and apply what you learn to assigned tasks.

You'll receive feedback from experienced team members and use it to improve your work.

You'll develop stronger written communication and organizational skills.

You'll learn how to manage multiple assignments and prioritize tasks.

You'll communicate proactively when you need clarification or additional assistance.

You'll take responsibility for completing assigned work accurately and on time.

You'll be encouraged to share ideas for improving routine processes.

You'll work with a remote team and learn how to collaborate effectively through online tools.

You'll become comfortable using spreadsheets, CRM systems, project management tools, and internal documentation.

You'll learn the importance of maintaining accurate customer information.

You'll follow approved privacy, security, and information-handling procedures.

You'll access only the customer information necessary and authorized for assigned responsibilities.

You'll use designated systems when handling customer records.

You'll recognize when a request involves clinical, pharmacy, or compliance matters.

You'll direct those questions to the appropriate authorized teams.

You'll never provide medical advice, make clinical decisions, or independently approve regulated activities.

You'll learn how to maintain professional boundaries when supporting customers.

You'll develop confidence communicating with internal teams and, when authorized, external customers.

You'll understand how Customer Success Managers balance customer needs with internal processes.

You'll learn how strong customer relationships are built through communication, organization, and follow-through.

You'll gain exposure to the practical challenges of supporting growing e-commerce businesses.

You'll develop an understanding of how customer onboarding, adoption, and retention connect.

You'll contribute to projects that help the Customer Success team work more efficiently.

You'll participate in discussions about customer challenges and opportunities for improvement.

You'll learn how to identify actionable information from customer feedback.

You'll help prepare documentation that supports consistent customer experiences.

You'll be encouraged to take initiative within the responsibilities assigned to you.

You'll receive guidance while gradually developing independence in routine tasks.

You'll build practical experience that can support a future career in Customer Success, account management, customer operations, or SaaS.

You'll contribute to a team environment that values curiosity, accountability, and continuous learning.

We're looking for someone who is interested in e-commerce, software, and working directly with businesses.

You don't need previous professional Customer Success experience, but you should be organized, dependable, comfortable using technology, and willing to learn.

Experience running an online store, working in customer service, completing a business-related project, or participating in an internship would be valuable.

Success in this internship means learning the platform, completing assigned work accurately, supporting the Customer Success team, communicating clearly, and developing practical skills through hands-on experience.

What You'll Do

• Support Customer Success Managers with daily team activities.
• Learn Bask Health's merchant-facing platform and customer workflows.
• Assist with customer onboarding coordination.
• Help track onboarding milestones and outstanding tasks.
• Maintain accurate customer account records.
• Update assigned information in approved CRM and customer success systems.
• Prepare customer meeting notes and action items.
• Help track customer follow-up commitments.
• Assist with drafting customer communications under supervision.
• Participate in approved customer meetings and onboarding discussions.
• Help organize customer onboarding resources and documentation.
• Support the maintenance of internal knowledge articles and FAQs.
• Identify recurring customer questions and documentation gaps.
• Assist with organizing merchant feedback and support information.
• Help prepare customer account summaries and internal reports.
• Learn how customer engagement, adoption, and retention are measured.
• Support research on e-commerce businesses and merchant operations.
• Become familiar with storefront, checkout, and subscription workflows.
• Assist with customer education and onboarding improvement projects.
• Help organize customer feedback for Product and Engineering teams.
• Document assigned customer questions and reported issues accurately.
• Escalate technical questions to experienced team members.
• Participate in Customer Success training and internal team meetings.
• Learn how Customer Success and Support teams collaborate.
• Maintain organized task lists and project documentation.
• Communicate proactively when assignments require clarification.
• Follow established customer communication and escalation procedures.
• Follow privacy, security, and information-handling requirements.
• Escalate clinical, pharmacy, and compliance matters to authorized teams.
• Contribute ideas for improving routine customer success processes.
• Complete assigned projects accurately and on time.
• Develop practical skills in SaaS Customer Success and e-commerce operations.

Requirements

• Current student, recent graduate, or early-career candidate interested in Customer Success, business operations, or SaaS.
• Strong interest in learning how Customer Success teams work.
• Clear written and verbal communication skills.
• Ability to communicate professionally with internal team members and customers.
• Strong organizational skills and attention to detail.
• Ability to complete assigned tasks accurately and on time.
• Comfortable learning and navigating web-based software.
• Basic familiarity with email, spreadsheets, and online collaboration tools.
• Willingness to learn CRM and customer success management systems.
• Interest in e-commerce, entrepreneurship, and online businesses.
• Ability to follow instructions and ask questions when clarification is needed.
• Strong willingness to learn new processes and tools.
• Ability to manage multiple assignments and follow-up responsibilities.
• Comfortable receiving feedback and applying it to improve performance.
• Strong sense of accountability for assigned work.
• Ability to work independently while collaborating with a remote team.
• Professional and respectful communication skills.
• Ability to maintain accurate notes and documentation.
• Willingness to follow established customer communication procedures.
• Understanding of the importance of privacy and secure information handling.
• Ability to recognize when a request requires escalation.
• Strong curiosity and willingness to investigate unfamiliar topics.
• Availability to collaborate during agreed U.S. Eastern Time internship hours.
• Comfortable working in a growing software environment.
• Positive attitude toward learning, teamwork, and professional development.

Nice to Have

• Currently pursuing or recently completed a degree in Business, Marketing, Communications, Information Systems, or a related field.
• Previous internship experience in customer support, Customer Success, or business operations.
• Experience working in a customer-facing role.
• Familiarity with Shopify, BigCommerce, or other e-commerce platforms.
• Personal experience operating a Shopify store, TikTok Shop, Amazon business, or other online store.
• Experience participating in an entrepreneurial or student-run business.
• Familiarity with direct-to-consumer business models.
• Experience using HubSpot, Salesforce, Zendesk, or similar tools.
• Experience maintaining spreadsheets or tracking project tasks.
• Familiarity with Google Workspace or Microsoft Office.
• Experience preparing meeting notes and follow-up summaries.
• Experience assisting with customer onboarding or software training.
• Familiarity with online storefronts, checkout processes, and subscriptions.
• Experience conducting business research or organizing customer information.
• Experience creating written guides, presentations, or documentation.
• Experience working with remote teams.
• Interest in healthcare technology or telehealth software.
• Experience working in a startup or small business environment.
• Strong interest in building a career in SaaS Customer Success.
• Experience completing relevant school projects or independent business initiatives.