Bellperson (3rd Shift)

Job Description

Job Description

Overview

The Bell Person’s primary role is to assist guests with their luggage at all times, but especially when arriving or exiting the hotel. This role will also be responsible for safely transporting guests between the hotel and the Louisville International Airport. The Bellperson will provide a high level of customer service ensuring that personalized service is offered to each and every guest. This role will also share in Houseperson duties as needed.

Safety and Environmental Performance

• Lead the safety effort by personal example
• Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses
• Adhere to SOPs and other work procedures as required to assure guest satisfaction and consistencies to our customers
• Immediately report all injuries to the supervisor or manager on duty

Work Requirements

• Will serve as the face of the Crowne Plaza Hotel
• A successful candidate supports our brand by providing our guests with exceptional customer service
• Must be willing to greet our guests with a smile and in a hospitable, friendly, and professional manner
• Will assist our guests with the unloading and loading of luggage, transporting luggage to and from the guest's room
• Safely and efficiently operate the hotel shuttle van to transport guests to and from the airport and assist with loading and unloading guest’s luggage and other belongings as needed.
• Provide exceptional customer service by greeting guests, assisting with luggage, and ensuring a comfortable and enjoyable ride.
• Maintains the front port-cochere by picking up trash, cleaning oil leaks, shoveling snow, melting ice, hosing off sidewalks etc.
• Maintain a clean and well-maintained shuttle van, including washing, cleaning, fueling, regular inspections and adherence to maintenance schedules.
• Inspects van to ensure that it is in order and that supplies are adequate. Reports damage, accidents, or unsafe conditions immediately to supervisor.
• Follow all traffic laws and safety regulations while operating the shuttle van, ensuring the safety of passengers and other road users.
• Coordinate with the Front Office Managers or Director of Rooms to schedule shuttle runs based on hotel needs.
• Keep accurate records of shuttle runs, including passenger counts, destinations, and any notable incidents or feedback. Complete and submit daily vehicle inspection and guest count checklists.
• Adhere to the hotel's policies and procedures, including confidentiality and security protocols.
• Serves as a source of information on the location of restaurants and entertainment
• Provides directions within the hotel to meeting rooms, restaurants, and other general information
• Maintain a professional appearance and demeanor at all times, representing the hotel in a positive manner.
• Keeps curb and work area neat and clean
• Other duties as assigned

Qualifications

• High School diploma or Equivalent
• Ability to lift at least 50 pounds
• Familiar with the Louisville and surrounding area
• Must have a pleasant attitude, professional, and manners
• Display the willingness to provide exceptional customer service to our guests
• Hospitality experience desired

Working Conditions

Will be standing, walking, pushing and pulling carts, and lifting luggage.

Physical Requirements

• Exert physical effort in transporting 50 pounds
• Endure various physical movements throughout the work areas
• Reach 6 feet
• Remain in stationary position for 1 hour throughout work shift
• Satisfactorily communicate with guests, management and co-workers to their understanding

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Crowne Plaza Hotel - Louisville Airport is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.