Customer Service Manager
Automatic Data Processing
Client Service Manager I
In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention. Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails, CORRESPONDANCE AND CLIENT VISITS IN ADP CLIENT RELATIONSHIP MANAGEMENT SYSTEMS. CONTINUALLY DEVELOPS AND MAINTAINS PRODUCT, INDUSTRY AND SYSTEMS KNOWLEDGE AND SKILLS
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our
CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.
RESPONSIBILITIES:
- Proactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
- Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manager, other ADP business units, etc.) of critical client issues where appropriate.
- Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions.
- Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor.
- Request employee education workshops and literature
- Conduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m.
- Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary.
- Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary.
- Communicate and/or support compliance testing results and recommend options to improve results (if necessary).
- Monitor plan documents for adherence to applicable rules and regulations.
- Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
- Monitor profitability of clients and recommend appropriate revenue generating products and services.
- Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions.
- Provides mentoring - constructive feedback to new associates on a consistent basis.
- Effectively handles escalated calls.
- Assists in phone monitoring duties.
- Proactively assists with critical clients.
- Coordinates and peer reviews plan changes and acquisitions.
- Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases.
- Takes part in disaster recovery testing and provides feedback on system enhancements
- Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- Up to 1 Year of Directly Related Experience
- Bachelor's Degree or its equivalent in education and experience
PREFERRED QUALIFICATIONS:
- ASPPA QKA PREFERRED
- Experience in a client service environment required.
- ADP payroll and 401(k) experience is preferred.
- Demonstrates strong oral/written communication skills.
- Demonstrates strong listening skills.
- Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
- Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
- Proficiency in using payroll and recordkeeping systems
- Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
- Proven relationship-building skills.
- Strong time-managment, organization and problem solving skills.
- Demonstrates strong presentation skills.
- Ability to coordinate and take the lead on conference calls.
- Ability to gauge client satisfaction through scheduled surrey's, client visits and day-to-day interaction.
- ...driving sales performance within retail environments? As an Account Manager for Retail Big Box at Spectrum, you will manage partnerships... ...with excellence. Your expertise will directly influence customer satisfaction and business growth, making a lasting impact on the...SuggestedWork at officeLocal areaVisa sponsorship
- At AIG, we are reimagining the way we help customers to manage risk. Join us as an HVAC Operational Account Manager to play your part in that... ...the HVAC Business unitAIG Warranty delivers a full range of service solutions including warranty management administration,...SuggestedFull timeContract workWork at officeFlexible hours
- ...know we have something special. Behind our customers - amazing companies that help feed the... ...Your Responsibilities:Associate Account Manager: You will build relationships with the... ...application process, please contact our services team at (***) ***-****.Rockwell Automation...SuggestedFull timeInternshipWork at officeVisa sponsorshipWork visaFlexible hours
$23.64 per hour
...Job Overview: Relief Sales Manager for Greater Louisville and surrounding areas... ...retention and penetration of large format customers by geography and handling on-premise customers... ...material, beverage section revamps, and service requirements. Develop and implement...SuggestedHourly payFull timeImmediate startShift work$63k - $95k
...Solutions We are seeking an Account Manager based in Louisville, KY to play a pivotal... ...supporting our regional accounts. As a customer-facing role, the Account Manager will... ...of TPC Packaging Solutions products and services, and the ability to clearly articulate how...SuggestedFull timeHome office- Description The Account Development Manager is a key member of the US Commercial team... ...expanding existing business, developing new customer relationships, and increasing product... ...Managers, Marketing, and Customer Service to support customer success Represent...H1bRemote workVisa sponsorshipWork visa
$60k - $65k
...Position Guideline Summary: As a Client Success Manager, you play a pivotal role in our clients' success. You will be charged with... ...to ensure our clients are not only happy with our services and support but serve as promoters of the business. Will work...Contract workLocal areaShift work- ...This position will work closely with the Manager of Sales to implement strategic... ...opportunities by prospecting potential customers and/or current clients to achieve objectivesPrepare... ...of accountsCommunicate new products, service, initiative and relevant information to...Full timeLive outLocal areaFlexible hours
- ...Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting... ...accredited institution ~3-5 years of experience in consulting, customer service, account management, project management, or a combination...Work experience placementRemote work
- ...experienced, relationship-driven Account Manager to join our Stored Value division.This... ...future needs.Develop and execute client service strategies based on individual client needs... ..., become a trusted advisor, educate customers, introduce new opportunities, solve problems...Contract work
- ...sales cycle from prospecting to closing, while meeting customers face-to-face and driving real revenue growth. This is... .... Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services,...For contractorsWork at office
- ...We are looking for an Associate Neurology Account Manager or Neurology Account Manager who wants to join an innovative... ...established goals by delivering real value to our customers through differentiated products and services. Primary Responsibilities:Execute and promote...Full timeLocal areaMonday to FridayNight shift
- Job DescriptionADP is hiring a Client Service Manager I. This position is hybrid, working in the office 3 days per week, and from home 2 days... ...day to day record keeping matters and provides prompt customer service.Proactively communicating regularly with the client to...Hourly payWork at office2 days per week3 days per week
- ...territory will mainly cover those areas. This person will manage our relationships with small and large municipalities... ...knowledge to promote and assist with sales and service activities for public sector customers and prospects in a designated Area. Uses a consultative...Contract workTemporary workWork at officeLocal areaRemote workWork from home
- ...Account Manager For Retail Big Box At Spectrum This role requires the ability to work lawfully in the U.S. without employment-based... ...represented with excellence. Your expertise will directly influence customer satisfaction and business growth, making a lasting impact on...Work at officeVisa sponsorship
$75k - $150k
Territory Account Manager - ManufacturersInside SalesCompany DescriptionIMAGINiT Technologies... ...to meet the ever-changing needs of our customers and our employees. If you are looking to... ...company match, Tuition Reimbursement, Service Awards, President’s Club, Circle of...Temporary workLocal areaWorldwideFlexible hours$31.2k
...Retail Account Manager (RAM) IDT's Retail division is looking for an energetic, hybrid... ...Sale (POS) systems, credit card merchant services, and cash advanceswhile simultaneously... ...stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities...$76.5k - $127.5k
...delivering the best experience for our customers. We work together each day to foster an... ...to the company’s success. As an Account Manager II within PNC's Financial Wellness Solutions... ...offers a comprehensive suite of services designed to support the evolving needs of...Full timeContract workTemporary workPart timeWork experience placementWork at office- ...and construction cost data, software and services for all phases of the building lifecycle... .... Gordian is looking for an Account Manager who demonstrates professionalism, construction... ...positive working relationships with all customers and construction contractors.• Serve as...Contract workFor contractorsWork experience placementLocal areaRemote workWorldwide
- ...targets across data, phone, video and mobile services by guiding leads from first contact... ...seamless order execution and exceptional customer serviceAttend sales meetings and... ...speak and understand English Effective management of sales and administrative tasks with multitasking...Work at officeLocal areaVisa sponsorship
- ...productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. Join a mission-...Work at officeLocal area
- ...Key Account / National Account Manager Location: Louisville, KY (Remote Considered)... ...Opportunity Our Client is seeking a strategic, customer-focused Key Account / National Account... ...while ensuring exceptional customer service and long-term profitability. Key...Base plus commissionContract workCasual workRemote work
- ...Key Account Manager, Louisville, KY Remote - Louisville, KY Reports to: Regional... ...approved product labeling and REMS program Customer Engagement Engage with account personnel... ...we use it, and when we disclose it with third parties or service providers. BraeburnWork at officeLocal areaRemote workNight shift
$70k - $100k
...of business in international ocean, air, customs brokerage, and domestic trucking Proactive... ...Group's full suite of global shipping services. Offer customized solutions: Consult... ...Sugar (CRM) to track client's information, manage your sales pipeline, and measure success...Work at officeWorldwideMonday to FridayShift work$38.8k - $58.2k
...on acquiring new business and conducting customer visits in the field. When not in the... ...paid time off to discounts on products and services just to name a few. There is a lot to be... ...fiber broadband technology. Sales Funnel Management : Proficiency in managing sales funnels...Base plus commissionTemporary workWork at officeLocal areaRelocation package$38.8k - $58.2k
...on acquiring new business and conducting customer visits in the field. When not in the... ...&T's cutting-edge business products and services focusing on our mobility solutions. The... ...fiber broadband technology. Sales Funnel Management: Proficiency in managing sales funnels and...Base plus commissionTemporary workWork at officeLocal areaRelocation package- ...operations is driven by our people-centered management philosophy. This philosophy is built... ...treating our people, our supply partners, our customers and our environment with the trust and... ...and sells the company’s products and services in accordance with established sales...Live inWork at officeWorldwide
- ...Honeywell is seeking a Customer Relationship Manager to serve as a trusted advisor for strategic customers. You will engage with executives, coordinate... ...to maximize value from Honeywell solutions and services. Reporting to the Customer Relationship Director, this role...Work at office
$180.72k - $271.08k
...know we have something special. Behind our customers - amazing companies that help feed the... ...Engineering, Project/Program Management and Technical Sales Proven success in... ...application process, please contact our services team at (***) ***-****. Rockwell Automation...Full timeWork experience placementRemote workVisa sponsorshipWork visaFlexible hoursShift work- ...responsible for driving new business within key verticals such as home services, higher education, automotive, finance, healthcare, home... ...and first campaign launch, and ongoing long-term relationship management (in partnership with the designated Account Manager)...Work at officeRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Manager. Be the first to apply!
- customer advocacy manager Louisville, KY
- customer service supervisor Louisville, KY
- senior manager customer experience Louisville, KY
- bilingual customer service manager Louisville, KY
- director customer care Louisville, KY
- manager customer experience Louisville, KY
- senior manager customer operations Louisville, KY
- insurance customer service manager Louisville, KY
- manager customer success team Louisville, KY
- sales customer service manager Louisville, KY



