Client Advisor

JOB SUMMARY: Global Banking Client Advisor is a specialized role which requires a person with strong analytical and problem solving and interpersonal skills. The Global Banking Client Advisor must have a strong background and experience in international banking, with an understanding or applicable BSA/AML regulations and laws. The primary responsibility of the Global Banking Client Advisor is to support a team of Global Banking Officers in the day-to-day management of set portfolio of high-net-worth clients. Global Banking Client advisor must be well verse in the opening of accounts for complex structures and foreign entities. The bankers must possess a high level of customer service skills and strive to meet customer specific needs while uncovering new opportunities in residential mortgage and investments. The successful candidate must have the ability to work in a fast-paced and goal-oriented environment. Problem solving and decision-making skills are necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support a team of bankers to develop, manage and retain client relationships with a selected group of high-net-worth clients in order to help them grow their book of business through existing and prospective clients. Relationship Building Exhibit consistent relationship building including, but not limited to: Prepare for various customer interactions. Build rapport. Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers. Match customer needs to Global Seacoast Bank products and services. Confidently and proficiently explain Seacoast Bank products and services to customers. Proven ability to close sales based on customer needs. Ask for referrals from new and existing customers. Exhibit good listening skills and speak clearly and persuasively in positive or negative situations. Strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes. Respond promptly to customer needs and requests for service. Quickly seek out appropriate people in more complex financial matters. Able to balance business needs with customer requests while managing potential risk to bank. Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation. Participate in community, charitable or civic events. Deliver presentations regarding banking products/services through networking events. Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization to develop trusting and cooperative working relationships. Actively pursue NMLS registration status. Build proficiencies in all consumer deposit and lending products and processes. Develop on an introductory understanding of small business deposit and lending products and processes. Demonstrate proficiency in outbound calling process. Develop skills to identify referral opportunities with internal business partners. Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes. Operations Open and process accounts, perform account maintenance, process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures, protecting the Bank against the risk and exposure of criminal or fraudulent activity. Escalate customer concerns as needed. Ensure branch adherence to AML/BSA requirements (Customer Identification Program, Account Opening Customer Due Diligence, ongoing profiling requirements, Enhanced Due Diligence, OFAC, Suspect Activity Form, etc.), operational procedures, audit procedures, risk/control expectations, dual control, security, Business Continuity, and all other regulated banking requirements; communicate any updates to associates. Follows up on all audit / scorecard / QC deficiencies. Practices ethical sales behaviors in accordance with the Associate Code of Conduct and Sales Practices Policy, acting in the best interest of the customer when offering additional products and services. Responsible for reviewing account documentation. Follows up on all audit deficiencies. Follow instructions and responds to management direction to help resolve more difficult customer objections and solves problems in a timely and positive manner to retain the customer relationship. Demonstrate analytical and Problem solving skills with the ability to identify address and mitigate potential problems. Support customer service unit Servicio Global as needed. Adhere to Seacoast Bank's Code of Conduct. Follow all safety and security procedures. EDUCATION and/or EXPERIENCE: Minimum 2-5 Years banking experience preferred working with both domestic and international clients primarily Latin American clients. College degree or 5+ years in retail sales and/or financial services with international clientele is required. Bilingual in English and Spanish is required. Trilingual in English, Spanish, and Portuguese is highly preferred. Strong knowledge of documentation requirement for international clients to include complex structures. 2+ years of experience preparing KYC’s Able to work independently and exercise a high degree of initiative. Exceptional communication, customer service and organizational skills. PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software. Demonstrate excellent communication skills (written and verbal) in both English/Spanish DISCLAIMER: The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities #J-18808-Ljbffr