Duty Manager

Overview Under the general direction of the Senior Manager of Terminal Operations, the Airport Duty Manager oversees and proactively leads the day‑to‑day safety, security, and efficiency of operations at the Authority. The Airport Duty Manager evaluates any incidents and escalates through Executive Management if required, initiating the Emergency Response Plans with little to no guidance. The Airport Duty Manager is responsible for all forward‑planning operations for the Authority and ensuring the successful proactive management of the operation focused on safety, security, customer service, and efficiency. This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations. Requires availability for emergency call‑in. SUPERVISES OTHERS: NO FLSA STATUS: EXEMPT COMPENSATION: $104,096 - $119,710 Essential Functions Ensures compliance with FAA and TSA and all other applicable regulations. Monitors airport operations and directs operations staff to ensure safe and efficient service to airport users. Provides leadership in emergencies, taking such action as needed to move equipment, settle public unrest, and make decisions in disputes — all to ensure the smooth functioning of the airport. Develops changes and additions to procedures to continuously improve airport operations’ safety, security, and efficiency. Monitors all key performance indicators and proactively leads to address and/or mitigate any issues that may arise. Monitors customer feedback on social media and ensures immediate action on issues/opportunities where appropriate. Manages, maintains, and ensures the proper equipping of the Emergency Operations Center. Leads applicable training courses as directed. Coordinates and documents drills and addresses any issues or shortcomings identified with little to no guidance. Completes after‑action reviews and proactively implements enhancements to better responses to events or situations. Regular and reliable attendance is required as an essential function of the position. This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary. Competencies Accountability: Taking responsibility for one's actions and decisions; Admitting mistakes and learning from them; Assuming responsibility for dealing with problems, crises, or issues. Influence Others: Influences others to be excited and committed to furthering the organization's objectives; Ability to gain other's support for ideas, proposals, and solutions. Critical thinking: Able to analyze a situation from different points of view; consider current and future impacts of decisions; objectively evaluate an issue to form a decision. Teamwork: The ability to function effectively within a team, contributing positively to collaborative efforts and achieving shared goals by demonstrating communication, collaboration, active listening, conflict resolution, and adaptability to different perspectives while respecting the roles and contributions of others. At times takes the lead and positively influences others. Required for All HCAA Jobs In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster. Complies with all HCAA Policies, Standard Procedures, Rules and Regulations, and Operating Directives. Qualifications (Education, Experience, Licenses & Certifications) Bachelor's Degree in Airport Operations, Business Administration, or a related field. Three (3) years experience in airport terminal operations at a medium-to-large airport, or related. Or equivalent combination of education, training, and experience. Must possess a valid Florida Driver License. Preferred Qualifications Bachelor's Degree in Airport Operations, Business Administration, or a related field. #J-18808-Ljbffr