Customer Onboarding Specialist

Engrain has transformed the way people find, lease, and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary, unit-level map data and interactive visuals within our SightMap, TouchTour and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue.


As a Customer Onboarding Specialist on our SightMap Team, you will have the opportunity to be a part of Engrain's growth and dynamic environment. The position plays a key role in the onboarding of customers and planning of software projects, remaining primarily responsible for content collection and validation, project timeline management, and ensuring projects meet organizational standards.


What you'll do...

• Project & Process Management: Drive the end-to-end onboarding and project launch process, proactively managing timelines and coordinating internal teams to ensure all client projects are executed with speed and precision.
• Technical Acumen: Serve as a product expert, providing guidance on using our platform, troubleshooting technical issues, and ensuring our technology and content are configured for a flawless user experience.
• Customer Communication & Relationship Building: Act as the primary point of contact for clients, gathering essential content, simplifying technical concepts, and resolving project roadblocks. You will be a trusted advisor who can influence decisions and ensure client satisfaction.
• Quality Assurance: Uphold the highest quality standards by meticulously proofreading, reviewing designs, and testing technology before any project launches.
• Problem-Solving & Adaptability: Proactively identify and resolve challenges to keep projects on track. You will apply your problem-solving skills to navigate complex client needs and technical issues, demonstrating an ability to adapt as new technologies and challenges emerge.

Requirements

What you offer us...

• Experience: 2-4 years of experience in project management, customer success, or a related customer-facing role, preferably in a technology or SaaS environment.
• Technical Proficiency: A strong ability to quickly learn new technology platforms, understand interactive best practices, and work with systems like CRM, CMS, and project management tools.
• Exceptional Communication: Proven ability to communicate complex information clearly and persuasively, both verbally and in writing.
• Organizational Skills: Highly skilled in prioritizing tasks and managing a high volume of projects simultaneously while maintaining close attention to detail.
• Drive & Client Focus: A passionate, results-oriented mindset with a track record of generating high levels of client satisfaction.
• Education: A bachelor's degree is preferred.

What we offer you...

• Salary Disclosure for Colorado: salary of $59,000 - $66,000. Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirements
• 100% coverage of employee's health, dental and vision insurance with basic plan
• Up to 12 weeks of paid parental leave
• Up to 18 days annually of PTO & 10 holidays per year
• Dog-friendly office
• 401(k) match up to 4 percent
• Annual stipend for personal growth through our Grow475 program
• On-site amenities including a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.


Salary Description


$59,000 - $66,000