Teller

Description Our Mission: To provide unwavering commitment to excellence in all we do for employees, members and the community we serve. Overview of the Role - The teller position is one that has primary contact with GPO’s membership and plays a vital role in ensuring our members receive quality service. As a teller you must act as a member advocate by seeking ways to enhance the member experience while completing daily transactions. Teller scheduling is Monday-Friday 8:15am-5:15pm with two to three Saturdays a month from 8:45am-12:15pm. As a Teller you will gain multiple skills & knowledge such as proper cash handling & customer service skills, knowledge of financial products and sales experience. Requirements Teller Responsibilities - Engage with members to guarantee a positive experience and develop strong member relationships. - Look for opportunities to refer products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals. - Complete transactions accurately to ensure a balanced drawer daily. - Greet members as they enter the building to create a welcoming and aware environment. - Perform transactions in a professional manner to build member confidence and trust. - Resolve service issues and answer member questions or refer members to another employee as appropriate to guarantee member satisfaction and retention. - Maintain the ATM and night depository as directed by the teller supervisor. - Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security. - Perform other duties as requested to ensure an efficient and smooth teller line. Teller Expectations - Bring positivity and enthusiasm to work every day. - Adapt a work ethic that is aligned with GPO’s mission and keeps our member service at the forefront. - Hold yourself accountable for the promises you make and the actions you take. - Complete training as assigned and continually search for opportunities to enhance one’s ability and knowledge. - Effectively communicate with fellow employees, teller supervisor and branch management while maintaining a professional and courteous demeanor. - Protect member information by using discretion when discussing member matters and properly following all policies and procedures related to confidential information. - Help create a positive image of your branch by playing an active role in your branch community. Teller Qualifications - Determined and motivated individual with a positive attitude. - Ability to work in a team setting as well as take on projects as an individual. - A high-school diploma or a GED. - A minimum 6 months of cash-handling experience. - Willingness to promote credit union products and services. Teller Physical Demands - Must be able to stand for extended periods of time with regularity. - Must be able to lift bags of coin and cash drawers with regularity in excess of 10 pounds. - Must be able to manually count cash with dexterity on a regular basis. - Occasionally must be able to stoop, bend, twist, pickup items, etc. - Must be able to visually assess the authenticity of presented items with regularity. - Must be able to speak with clarity and listen effectively on a regular basis. Decision Making - To exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures. Financial Responsibilities - To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed. Communication - Must keep the teller supervisor and branch manager informed regarding key issues and respect the chain of command when issues arise. - Must effectively communicate within the branch to ensure the flow of ideas and information. Equipment Used - Must be able to operate a 10-key calculator and possess keyboarding skills. - Must be proficient in various data processing programs. - Must be able to maintain and troubleshoot automated teller machines and coin machines. Work Environment - Branch environment - Must promote a positive, friendly and courteous environment. GPO’s Benefits Package Includes: Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions Competitive Salaries, Annual Raises and Incentives Low Cost Medical, Dental, & Vision Insurance Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays Actual compensation rate will be determined based on relevant experience. #J-18808-Ljbffr