Sr. Program Manager - IT

Overall Job Summary

This position is responsible for the initiation, budgeting, operational planning, execution and overall leadership of multifaceted programs. Programs will typically consist of a set of closely related projects or associated activities that span multiple functional and technology areas. The program manager ensures that cross-project work efforts, dependencies and objectives remain achievable from a business standpoint so benefits are realized. They will oversee fiscal, operational, administrative, and human resource management of the program. The Program Manager serves as principal point of representation, communication, financial reporting, and liaison with program executives. The program manager will generally have 2-3 direct report project managers and will provide day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

Essential Duties and Responsibilities (Min 5%)

• Direct and lead the delivery of complex programs which will include multiple dependent projects across functional areas and technology platforms. This includes leading the creation of the business case, program roadmaps, managing program governance structure, insuring integrated scope, schedule, budget, quality, and overseeing work of multiple project teams. (30%)
• Identify, track and manage program level risks and issues. Serve as escalation point to resolve program issues, remove roadblocks, formulate contingency plans and communicate status to programs executive leadership team. (15%)
• Functions as central point of program communication and status for program team members, stakeholders, management and executives. Communications are professional, timely, clear and present the correct level of information based on audience. (10%)
• Directs the application of various technical disciplines such as process improvement, data analysis, architectural review, quality assurance and facilitation. Provides objective advice, expertise and leadership support to program team members with the aim of creating value, driving program work, and delivering to business expectations. (15%)
• Leads the assessment of potential new projects within the program area, supports the analysis of the business opportunity, defines the delivery approach, builds resource estimates and schedules, creates program artifacts and works with the Business or Functional IT leaders to gain agreement on project scope and approach. Influences and leads large-scale change initiatives (10%)
• Selects, trains, coaches, develops and appraises performance of direct report Project Managers. (10%)
• Accountable for adherence to established PMO delivery standards and industry best practices to insure successful project delivery leads to the overall program goals being achieved. (10%)
  
  

Required Qualifications

• Minimum 10 years’ experience leading cross-functional teams in a high-pressure, dynamic enterprise environment leveraging expert skills in motivating, facilitating, influencing and driving results through teams.
• Proven expert level leadership in all aspects of program and project management.
• Strong interpersonal skills, including the ability to work across the organization and interact, influence, manage and negotiate effectively at all levels including peers through senior level management. Easily builds trusted and collaborative professional relationships.
• Experience and strong understanding of both waterfall and Agile project methodologies.
• Critical thinker that uses team inputs, experience, good judgment and intuition in decision making.
• Demonstrated ability to exercise initiative, independent judgment and be a self-starter. Must be able to function with minimal supervision and be able to prioritize all work tasks for successful quality completion.
• Strong analytical and problem solving skills with a high attention to detail.
• Experience managing vendor contracts, performance metrics, onboarding activities, deliverables, and costs.
• Bachelor’s Degree in related technology field with advance degree preferred.
  
  

Preferred knowledge, skills or abilities

• Project Management Professional (PMP) designation desired.
• Six Sigma training desired.
• Advanced skills using MS office suite, MS Project and Visio.
• Ability to effectively operate with high energy, enthusiasm and flexibility in a fast-paced, growing business.
• Demonstrated strong business acumen to complement strong tactical program execution abilities.

Working Conditions

• Normal office working conditions
• Must be able to work some nights and weekends

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Lifting up to 10 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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