Director of Knowledge Management

Akkodis is seeking a Director of Knowledge Management for a direct hire role with a client in Chicago, IL.

Salary Range: $190K–$260K. Salary may be negotiable based on experience, education, geographic location, and other factors.

Key Responsibilities

Knowledge Management Strategy & Client-Driven Prioritization

• Design and lead the evolution of knowledge management from a simple repository model towards an active, workflow-embedded and AI-empowered function that surfaces precedent, expertise, and institutional insight at the point of need.
• Assess current knowledge management maturity across practice groups and develop a sequenced plan with defined deliverables and success criteria.
• Prioritize the knowledge management roadmap using client-demand signals to focus KM effort on client impact and align knowledge management priorities with the Firm's innovation portfolio.
• Present knowledge management priorities, progress, and outcomes to the Firm leadership.

Curation and Data

• Partner with Practice Group leaders to identify knowledge gaps and prioritize curation across practice areas.
• Establish quality gates and a governed-content lifecycle covering ingestion, classification, review, and retirement of knowledge assets.
• Work with the Data team to define, enforce, and maintain data and taxonomy standards. This includes practice-specific experience data taxonomies and related processes that reflect each practice's needs, terminology, and workflows and improve the surfacing of institutional knowledge.
• Ensure that all knowledge management initiatives operate within Firm compliance requirements, retention policies, and client-imposed restrictions from the outset.

AI Enablement & Retrieval Foundation

• Lead prioritization to connect curated knowledge assets to the Firm's AI platforms, automation tools, enterprise search, and other practice technologies so attorneys can access governed, source-of-truth content directly within the tools and workflows they use.
• Coordinate with Risk & Information Governance to enforce privilege and client-restriction controls within the retrieval layer where appropriate.

Adoption, Measurement & Partnership

• Partner with the Change & Enablement Lead, Professional Development, practicing attorneys, and practice groups to drive adoption of knowledge resources and processes, ensure assets reflect how lawyers actually work and are integrated into daily workflows.
• Define and report outcome metrics, including usage, retrieval quality, behavior change, and workflow impact, as part of the innovation portfolio's measurement framework.
• Connect knowledge management outcomes to client-visible measures such as turnaround time, consistency of work product, and responsiveness, and incorporate those measures into how initiatives are selected and evaluated.
• Support pitches, proposals, and client presentations with the Firm's experience data and knowledge assets in partnership with Marketing and Business Development.

Team Leadership & Development

• Launch the Knowledge Management function as a hands-on senior leader and build it out over time, hiring and developing resources as the function scales.
• Provide direction, mentorship, and performance oversight to knowledge management personnel as the team grows.
• Operate as a collaborative partner across Practice Groups, IT, Risk, Information Governance, Finance, Marketing/BD, and Professional Development.

Required Qualifications:

• Bachelor's degree required; Juris Doctor (JD) strongly preferred.
• At least 8 years of experience in legal knowledge management, practice support, or a related function, ideally within a law firm.
• Experience developing and implementing technology-enabled, workflow-integrated knowledge management solutions.
• Proven experience launching knowledge assets and tools actively used by practicing lawyers.
• Hands-on familiarity with document management systems such as iManage or NetDocuments.
• Experience with enterprise search and at least one modern AI or retrieval platform.
• Knowledge of taxonomy, metadata, and content-governance frameworks.
• Ability to translate client requirements into knowledge management priorities, standards, and solutions.
• Experience collaborating with Practice Group Leadership, Risk, Information Governance, IT, Marketing/Business Development, and Finance.
• Strong ability to build relationships and partner effectively with practicing attorneys.
• Experience hiring, developing, and managing a growing knowledge management team.
• Excellent communication, organizational, relationship-building, and problem-solving skills.
• Strong professional judgment, discretion, stakeholder management, and commitment to client service.

Equal Opportunity Employer/Veterans/Disabled

Benefits offerings include, but are not limited to:

401(k) with match

Medical insurance

Dental Insurance

Vision assistance

Paid Time Off

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance