Guest Services Representative

Fairfield Inn & Suites by Marriott Columbus East

Compensation: $15.50 to $16.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team? If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Find comfort at our hotel in east Columbus, Ohio

When travelling to Ohio's capital city, stay with us at the newly-renovated Fairfield Inn & Suites Columbus East. Our hotel in Reynoldsburg, Ohio is situated just off the 270 loop of Interstate I-70. With a wide variety of local dining, shopping and entertainment options, there is something for everyone within minutes from our hotel. For added convenience, our hotel near downtown Columbus, Ohio is just a short drive from the Port Columbus International Airport and Ohio State University. With an expanded complimentary breakfast including hot breakfast sandwiches, quiches, bread, oatmeal and more, we have just what you need for a delicious start to your day before exploring Reynoldsburg, Pickerington and East Columbus. After a long day, take a dip in our hotel's indoor pool or blow off some steam at our on-site fitness center. With pet-friendly accommodations, complimentary Wi-Fi, parking and freshly baked cookies at check-in, we know you'll feel right at home at Fairfield Inn & Suites Columbus East.