Application Support Engineer

Description


Application Support Engineer Manufacturing Systems (Siemens OpsCenter MOM & Ignition SCADA)

Position Summary:


We are seeking a highly motivated and experienced Application Support Engineer with 3+ years of experience to join our dynamic Manufacturing Systems & Applications team. This position is ideal for a candidate with experience supporting Manufacturing Execution Systems (MES/MOM), SCADA platforms, and integrated manufacturing applications in a production environment, with a strong focus on troubleshooting, system reliability, and continuous improvement. The successful candidate will be responsible for supporting and maintaining Siemens OpsCenter MOM, Ignition SCADA, and related manufacturing systems, resolving application issues, performing root cause analysis, implementing system enhancements, and collaborating with manufacturing, quality, automation, engineering, and IT teams to ensure maximum system availability and operational efficiency.

Requirements


Key/Primary Responsibilities


Application Support & Incident Management


Provide Level 2 and Level 3 support for Siemens Opcenter MOM and Ignition SCADA applications.


Monitor manufacturing application performance and proactively identify issues before they impact production.


Troubleshoot and resolve applications, interface, and data-related incidents within SLA targets.


Analyze recurring issues and participate in root cause analysis activities.


Support major incident recovery activities and plant production needs.


Maintain incidents, problem, and change records within the IT service management platform.

Siemens Opcenter MOM Support


Support production workflows, electronic work instructions, genealogy, traceability, and manufacturing execution processes.


Configure and maintain master data, workflows, production models, and application settings.


Assist with application deployments, upgrades, patches, and testing activities.


Ignition SCADA Support


Support and maintain Ignition Gateway, Vision, and Perspective applications.


Develop and modify HMI screens, reports, dashboards, alarms, and historian configurations.


Monitor SCADA performance and resolve communication issues.


Support data collection and visualization requirements for manufacturing operations.


Change & Release Management


Participate in application deployments and release activities.


Execute testing plans for system updates and enhancements.


Ensure proper documentation and validation of changes.


Support production cutovers and post-deployment monitoring.


Continuous Improvement


Identify opportunities to improve application stability and operational efficiency.


Participate in Kaizen and digital manufacturing initiatives.


Recommend automation opportunities to reduce manual activities.


Develop and maintain support documentation, SOPs, and knowledge articles.

Minimum qualification:


Required Education & Experience:


Education


Bachelor's Degree in: Computer Science or Information Technology Engineering


Related Technical Discipline

Experience


3-5 years of application support experience in a manufacturing environment.


Experience supporting MES/MOM, SCADA, or manufacturing applications.


Experience with production support, incident management, and troubleshooting.


Experience working within 24x7 manufacturing operations.

Technical Skills


Siemens Opcenter Execution / MOM


Manufacturing process modeling


Production execution and workflow management


Ignition SCADA


Ignition Gateway Administration


Manufacturing Operations Management (MOM)


OEE Monitoring


Traceability & Genealogy


Shop Floor Data Collection


SQL Query Development


Stored Procedures


Basic Python, Java, or scripting knowledge


REST APIs and Web Services


Preferred Qualifications:


Siemens Opcenter experience.


Manufacturing Process Understanding


Continuous Improvement Mindset


Technical Documentation