Customer Service Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits: License reimbursement, bonus based on performance, competitive salary, opportunity for advancement, paid time off, training & development

About Our Agency: I opened my agency in 2001 after spending many years in various roles with State Farm corporate, bringing more than 30 years of State Farm experience into agency ownership. Our team of five operates with a strong family-first mindset and a laid-back, supportive atmosphere where people genuinely care about one another. Giving back is important to us, and we're actively involved in charities that support individuals with special needs, which reflects the compassion and patience we bring into our work with customers. Our office hours run from 10 a.m. to 5 p.m., reinforcing our belief that family and personal life should always come first. We're looking for driven, dedicated go-getters on the sales side who have resilience and determination, as well as well-rounded service team members who can handle a variety of responsibilities with attention to detail and confidence. For someone who values experience, balance, and being part of a supportive, long-standing agency, this is a place where you can build a fulfilling career.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Wayne Conley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 - $50,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Evergreen Park, IL and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.