Specialist I, Complaints

Roles & Responsibilities Understand and apply statutes and regulations, including but not limited to the FDCPA, FCRA, and HIPAA. Contribute to the continuous improvement of work processes, standards and guidelines. Investigate and determine appropriate decision based on Resurgent’s hardship process. Act as a liaison for Resurgent Capital Services with regulatory agencies and servicers regarding complaints and formal inquiries. Investigate and respond to privacy requests and other state agencies’ requests. Assist in tracking causes of complaints and maintaining the complaint database. Handle questions from AskCompliance, GeneralCompliance inbox and other sources as required. Assist with projects as necessary or tasks identified by management. Skills & Qualifications Up to 2 years of relevant work experience. Relevant work experience in any of the following areas is a plus: Resurgent Capital Services, debt collection, compliance, complaint department, law firm. Knowledge of collections processes and legal statutes / regulations, including but not limited to the FDCPA, FCRA, UDAAP, and HIPAA. Previous experience with CFPB, BBB, AGO, or other regulatory agencies is a plus. Strong desire to “get to the bottom of an investigation” and can quickly identify whether processes were followed. Competence in Excel and Word applications. Ability to operate in high stress, potentially adversarial situations / conversations. Strong written and verbal communication skills required to communicate effectively with external and internal parties. Ability to learn quickly and perform many different tasks. Detail-oriented, analytical, and extremely organized. Self-starter and willing to present process issues to management and/or executive personnel. Educational Requirements Four‑year college degree preferred. Equal Opportunity Employment Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. #J-18808-Ljbffr Resurgent Capital Services