Surgery Counselor

Job Duties Position Summary This position entails counseling patients who are candidates for surgery of a refractive nature as well as achieving optimal usage of the Ambulatory Surgery Center & other resources. Surgery counselors make all necessary arrangements for patients as they pertain to the surgical procedure recommended by the surgeon. This position will provide options, describe the pre-, peri-, and post-operative course, discuss and collect relevant payment, schedule pre- and post -operative examinations, follow up with the unscheduled patients and assist patients where necessary throughout the surgical process. Expected compensation between $21.99 - $26.39/hour. Compensation will be determined based on relevant experience and skills. Surgery Counselor Essential Functions

• Counsels’ surgery patients on the benefits of elective surgery, using tools and techniques to educate and overcome objections
• Assist patients with surgical arrangements: schedule surgery and post-op appointments, distribute & collect all related documents and payment, as well as relay all surgery related instructions
• Ensures all payments relevant to the surgery are collected prior to surgery
• Utilizes practice management for patient scheduling, tracking and follow-up
• Offer emotional support and address patient concerns or anxieties related to surgery, recovery, and outcomes.
• Stay updated on the Advanced Lens Technology that AEC offers their patients for cataract surgery
• Schedules patients calling for LASIK evaluations and LASIK procedures
• Respond promptly to patient phone calls, answering questions about procedures, preparation, and recovery
• Ensures that daily deposits and designated paperwork are sent to the Business Office each day and that information is complete and accurate

Other Essential Functions

• Must be willing and able to work a variety of hours and work in the various locations as needed
• Must present self at the workstation, ready for work, at the scheduled time
• Participate in department and company meetings, as requested
• Provide training and support to new staff or less experienced team members
• Performs other duties as assigned

Minimum Education Required Education & Licensing

• High School Diploma, or equivalent, required
• Associate degree in Medical Administration or similar coursework preferred

Minimum Experience Required Experience

• One year of ophthalmic/optometric experience preferred
• One-year of scheduling experience preferred
• Customer service experience preferred

Skills & Knowledge Required

• Well-versed in the language of elective surgeries as well as standard surgery options
• Excellent communication and interpersonal skills for explaining medical information and answering questions clearly.
• Empathy and patience to offer emotional support to patients and their families.

Shift First (Day) Number of Openings 1 Compensation $21.99 - $26.39 / Hourly Postal Code 55082 Job Type Full Time Place of Work On-site Requisition ID 32641 Job Benefits Comprehensive Benefits Package

• Health insurance
• Dental insurance
• Employer paid life and accidental death and dismemberment benefit
• Employee assistance program (EAP) benefit
• Company matched 401(k) plan
• Flex spending accounts (medical and dependent care)
• Health Savings Account
• Voluntary Benefits and Life Insurance Coverage
• PTO – Accrual begins on Date of Hire
• Floating Holiday Day
• Annual Scrubs allowance for clinic employees
• Free annual eye exams for you and your immediate family
• Significant discounts on our services and products for employee and immediate family members

Job Type: Full-time Associated Eye Care is an Equal Opportunity/Affirmative Action Employer Associated Eye Care